Excited to partner with our client, , located in ! They are looking for a Customer Service Representative to act as a liaison by answering product and service questions, suggest information about other products and services, and fulfill customer needs to ensure customer satisfaction. The ideal candidate is excited to help customers, patient, empathetic, and communicative.
Core responsibilities
Manage large amounts of incoming calls
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
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