Tag Archives: Customer Support

Customer Success Team Lead

The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow.

WE ARE NUVEI.  Nuvei (Nasdaq: NVEI) (TSX: NVEI) is the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 45+ markets, 150 currencies and more than 600 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration.

At Nuvei, we live our core values, and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service.   We are always looking for exceptional talent to join us on the journey!

Your Mission 

We are looking for a Team Lead Technical Success Manager to join our fast-growing Customer Success team. Reporting to our Client Solution – Team Lead EMEA, you will be supporting the team on architecting client or a partner solution with Nuvei payment services to apply both client business demands and Nuvei best practicesYou will also be responsible for a team of Technical Success Engineers who act as a technical and product consultant to existing partnership or strategic clients.

As a Team Lead of Technical Success engineers, you will be responsible on team of experts who act as technical leaders and liaison to our technology ecosystem, for Nuveis’ products and features in the Europe.

Key responsibilities include, but are not limited to:

–       A key expert and leader with knowledge in payments, in SaaS and Acquiring technologies, integration frameworks and able to define, design and implement sophisticated techniques to deliver best-in-class technical product services.

–       Ability to manage multiple clients, teams, incidents and demands running in simultaneous timelines and collaborate in a global and remote environment, while building relationships with different vendors in multiple fields, to deliver white-gloved service with proven results.

–       A decisive enabler who makes things happen! Conversion of existing initiatives to client and delivery of an optimized solutions and implementation techniques to best practices.

–       Key responsibility for delivery of high up-sale conversion and mentoring implementation projects with customers of Nuvei’s rapidly growing based solutions, while delivering high conversion rate of lead to live.

–       A creative technology driver, who defines most advanced payment orchestrations with an out-of-the-box thinking and absorbing initiative to identify relevant platform setup for outstanding results.

–       Identify and define product gaps and take a main role in shaping and designing the SAAS products (Front-End and Back-End products), payment features and Nuvei technology services.

–       A people person, who loves to coach and direct others for achievements and fulfillment. Enthusiastic leader who understands people and is experienced in building a winning squad to win all trophies.

–       Highly skilled at applying consultative methodologies and solving implementation pain points, while architecting features into best-in-class solutions to answer business pressing demands.

–       A leader who matrix managing payments technical solutions per required regulations, market demands, and client needs for complex implementations and strategic prospects and partners.

–       Heading and coordinating dozens of projects and timelines, tasks, and product development efforts with both internal engineering teams and commercial teams to define go-to-market plans and solution processes.

Qualifications include, but are not limited to:

–       +6 years of engineering management (i.e. software development, solution or implementation engineering)

–       +4 years of hands-on integration and solution experience working as an Integration or Implementation engineer, or at least two (3) years of experience as a Sales or Solution Engineer.

–       +4 years of experience within leadership role in the payment’s industry. A leader who matrix managing payments technical solutions per required regulations, market demands, and client needs for complex implementations and strategic prospects and partners.

–       +3 years knowledge of proven work with SAAS technologies (SDKs, APIs, iFrame, Hypertext Transfer Protocol) and web applications (HTML, CSS, JavaScript, Single Sign-On, etc.).

–       B.S. in Information Systems, Industrial Engineering, or related field.

–       MBA is an advantage.

–       Experience in monitoring and defining KPIs for multiple teams.

–       Strong knowledge of data model and working knowledge of SQL.

–       Creative thinker and experienced at understanding client’s potential pain points.

–       Ability to work in a fast-paced, deadline-driven start-up environment.

–       Heading and coordinating dozens of projects and timelines, tasks, and product development efforts with both internal engineering teams and commercial teams to define go-to-market plans and solution processes.

Nuvei is an equal-opportunity employer that celebrates collaboration and innovation and is committed to developing a diverse and inclusive workplace. The team at Nuvei is comprised of a wealth of talent, skill, and ambition. We believe that employees are happiest when they’re empowered to be their true, authentic selves. So, please come as you are. We can’t wait to meet you. 

Benefits

·       Long Term Incentive Plan that creates an opportunity for all employees to financial benefit from Nuvei’s growth

·       2.5 additional days of annual leave a quarter, if company hit quarterly targets

·       Private Medical Insurance 

Working Language

·       English (written and spoken) is the language used most of the time, as work colleagues, clients, and strategic suppliers are geographically dispersed.

Customer Support Specialist

  • We view customer support as essential to making a good product. The problems and questions our customers bring to us are what create the foundation of every project we work on, so we are all involved in supporting our user base in some way. This allows everyone in our company to be in tune with our customers and knowledgeable about our product and the way it’s being used.
  • We are committed to diversity and inclusion. We are serious about everyone on our team feeling safe, comfortable, heard, and valued at work.
  • We are self-funded. We are committed to growing responsibly and working creatively within the constraints of our progress. Our goal is to make a useful, accessible product based on the needs of our customers, not the demands of investors.
  • We believe that remote work is the future. Being a remote company offers us the ability to connect to a team of people from all around the world. We also understand that each person has their unique approach to their workflow and we trust our employees to manage their own time within their set working hours while keeping in mind that Support does include time-sensitive work.
  • We believe in quality, not quantity. We don’t use metrics or KPIs to measure the success of our teams. While productivity and response times are important, providing stellar support and empathy to our customers is the priority.
  • We are generous. We teach and learn from each other daily. Decisions are often made collectively based on the wisdom and experience we each bring to the conversation.
About the Role
  • This is a full-time customer support position. We primarily communicate with our customers through email.
  • This isn’t your typical support role. Order Desk is a technically robust and highly customizable app where gaining proficiency takes time. Our approach to support takes experimentation and thinking outside the box as each customer we talk to has a unique problem to solve. A normal support ticket here is equivalent to an escalations ticket at another company, so if you love a challenge and you’re inherently curious to know more, this is the job for you.
  • Order Desk is committed to breaking structural barriers within our hiring process and driving fair hiring practices in our workplace. Women and underrepresented minorities (URMs) continue to be underrepresented within our industry. Research has shown women and people of color disproportionately do not apply for jobs where they do not meet 100% of the “requirements.”Regardless of whether or not you identify as one of these groups, if you meet most of the requirements and this role aligns with your career goals, then we encourage you to bet on yourself and apply!
About You
  • You love to read and your analytical and written skills are top-notch.
  • Obstacles are not roadblocks to you; they are challenges to be figured out. You’re a problem solver who likes to find solutions rather than wait to be told what to do.
  • You’re not afraid to ask questions, are comfortable admitting your limitations, and see your gaps in knowledge as opportunities to grow and not flaws.
  • You’re comfortable finding your way around a new software program.
  • You’re someone who can be self-directed and thrive in a remote environment.
  • You appreciate the balance between fun and professionalism.
  • You’re collaborative and thrive on sharing your thoughts, ideas, and problem-solving strategies with a diverse team.
Requirements
  • A minimum of 2 years in email customer support in SaaS or combined technical and writing experience. Bonus points if you’ve already worked in e-commerce and/or a remote role!
  • Extensive experience troubleshooting complex software issues.
  • Experience with research, and data collection and analysis.
  • The ability to concisely explain technical concepts in a non-technical way and a passion for meeting customers where they are in their tech knowledge.
  • Experience with setting appointments and making follow-up calls to educate and onboard new users.
  • Fluency in both written and spoken English.
  • The ability to work generally between Pacific Standard Time (US) hours of 9am to 6pm permanently, regardless of your physical location.
Preferred skills
  • Experience troubleshooting APIs, JSON, and utilizing application log analysis.
  • Sound knowledge of key data flow/transfer protocols such as SFTP and FTP.
  • Experience with rule-based automation.
Benefits

This is a full-time position. The salary for this role is $55,000 USD/year.

Our international team members are hired as contractors but considered full-time, permanent members of our team.

Non-US-based employees are responsible for their own tax and statutory deduction payments.

All team members get 3-4 weeks of flexible paid time off per year, six paid national holidays, a technology upgrade program, access to wellness and health services, and profit-sharing. When our company is successful, we all share in that success.

We get together in person once a year for a company retreat.

To Apply

We are not expecting a cover letter and would rather you spend time answering the questions we have listed. There are a few steps to our application process:

  1. Application Questions
  2. Follow-Up Questions
  3. Skills Test
  4. Video Response
  5. Interview(s)

If you are moved to the next round, we will contact you to let you know next steps.

This process usually takes about four weeks from start to finish, so we appreciate your patience while we review each application. By the conclusion of this process, we will follow up with everyone who applied.

 

Senior Product Designer

Murmuration is a nonprofit organization focused on leveraging civic engagement to drive greater equity. We provide sophisticated tools, data, strategic guidance, and programmatic support to help our partner organizations increase civic engagement and marshal support to drive change at the community level. Our best-in-class data and easy-to-use tools have been used by hundreds of organizations to make informed decisions about who they need to reach and how to achieve and sustain impact – and to put those decisions into action.

 

Note: At Murmuration, we are committed to becoming an even more diverse, equitable, and inclusive workplace. To this end, all staff members are expected to actively participate in DEI (diversity, equity, inclusion) programming.

 

About the Role

This is a full-time position reporting to our Manager of UX Design and joining a close-knit group of Product Designers.

As a Senior Product Designer, you will play a pivotal role in determining the look, feel, and user experience for one of our products within a growing product portfolio including enterprise software tools and mobile apps. You’ll dive into the weeds wherever needed within your product Pod to help keep the team moving. Based on the business and product context, constraints, and requirements, you’ll focus on designing what drives the most impact: innovating where it drives a key outcome and building from prior learnings to avoid reinventing the wheel.

 

What You’ll Do:

  • Effectively and empathically collaborate with cross-functional teams of researchers, product managers, engineers, marketers, and data scientists;
  • Advocate for and employ user-centered design methodologies to thoroughly understand customer goals and pain points, and help others do the same;
  • Design early-stage product ideas, learn from experiments, iterate quickly to propose new hypotheses, and deliver actionable insights to your team;
  • Deliver end-to-end feature design work, including user journeys and flows, wireframes, mockups, and prototypes;
  • Regularly present designs to stakeholders for feedback and to the company at large
  • Mentor and collaborate with other designers to apply best practices, learn cutting edge techniques, and coordinate on a rich product ecosystem; and
  • Help drive continuous improvement of our design practice from tools to process to team culture

Requirements

What You Should Have

  • Passion for civic engagement, campaigns, and equitability;
  • Excellent product design fundamentals, including visual design, UI design, interaction design, and information architecture;
  • Demonstrable real-world design expertise in complex SaaS products on teams using Agile software development methodologies;
  • Skill in strategizing at a high level then breaking down and targeting the tactical pieces to realize the vision in a phased approach;
  • Expertise in creating and using design systems to drive consistency and reusability throughout a suite of products;
  • Deep understanding of accessibility and responsive/adaptive design to accommodate different form factors;
  • A bias for action and the ability to thrive working in fast-paced climates (e.g., start-up or similar);
  • A strong commitment to data-driven decision making: welcoming both qualitative and quantitative data on the impact of our products to enrich the iterative design process;
  • Mastery of industry-standard design and collaboration tools such as Figma, Adobe Creative Suite, Jira, and Miro (or equivalent); and
  • A portfolio that showcases how you designed real world solutions and the role you played in bringing them to life (online is preferred).

What you could have:

  • Experience with CRMs, political or advocacy campaigns, and/or civic organizing products;
  • Experience with analytics tools such as Pendo, Mixpanel, Fullstory, Google Analytics, or similar;
  • Design expertise in data visualization;
  • Visual identity branding experience; and/or
  • Training in behavioral science (RCTs, interventions, etc.)

Talented Senior Product Designers come from all walks of life and career. If you are passionate about civic engagement and technology, please apply, even if you do not check every box!

Benefits

Location, Compensation, and Benefits

The Senior Product Designer is a full-time, salaried position with a comprehensive benefits package. It is based anywhere in the U.S. The salary range for this position is $115,000 – $135,000 and is commensurate with experience.

Our Culture of Care

We work hard to create a culture of care to ensure that our staff are best equipped to lead happy, healthy, and balanced lives. To that end, we offer a comprehensive benefits package which includes:

  • Health, vision, and dental insurance with 100% of premiums covered for you and qualifying family members;
  • Retirement benefits with a 4% employer match;
  • A flexible unlimited PTO plan;
  • Generous paid parental leave;
  • Pre-tax commuter benefits;
  • A company laptop;
  • A flexible remote work environment;
  • A home office setup stipend for all new employees;
  • Monthly reimbursement for remote work expenses;
  • A yearly professional development fund;
  • Mental health and wellness benefits through Calm and Better Help;
  • Yearly in-person staff retreats;
  • A welcoming culture that celebrates diversity, equity, and inclusion.

An Equal-Opportunity Employer with a Commitment to Diversity

Murmuration is proud to be an equal opportunity employer, and as an organization committed to diversity and the perspective of all voices, we consider applicants equally of race, gender, color, sexual orientation, religion, marital status, disability, political affiliation, and national origin. We reasonably accommodate staff members and/or applicants with disabilities, provided they are otherwise able to perform the essential functions of the job.

Senior Customer Success Manager – Remote work in Berlin

GOhiring is the leading software solution for automated job posting and recruiting analytics. With our tool, recruiters manage the entire job posting process in one place – from data-driven multiposting campaigns to in-depth analysis along the candidate journey. GOhiring helps recruiters get the most out of their online job advertisements.

Your role

  • Your mission – satisfied customers, good sales: You will comprehensively, actively and sustainably manage the relationships with our major customers, from onboarding to customer expansion to retention. You will keep an eye on our sales targets.
  • Onboarding: You ensure that new customers arrive well with us.
  • Expansion: You identify opportunities and potential on both sides and introduce your customers to further products and new developments from GOhiring.
  • Active engagement: You regularly keep up to date with your customers. You build long-term contacts, identify pain points, take the necessary steps and make customers even happier in the long term.
  • Team play: You work closely with your colleagues from service and marketing.
  • Product Led Growth: You actively work on automating sub-processes from sales and customer success in the long term.
  • Your everyday work: Conversations with customers are at the forefront of your everyday life. You prepare these appointments through extensive data analysis. Through direct contact, you will find out where your customers are struggling and ensure that they recognize and take advantage of the opportunities that our solutions offer. You carefully document your plans with customers and the status of implementation.

your profile

  • In the B2B software environment (SaaS) you have gained several years of experience in a comparable role (Sales, Customer Success, Key Account) dealing with major customers. A sales-like job in HR could also be a good basis for your job with us.
  • You are used to working successfully based on data analysis.
  • For you, customer satisfaction and sales are not a contradiction.
  • You use CRM systems such as Hubspot, collaboration tools (e.g. Slack) and business intelligence tools (e.g. Power BI) routinely and confidently.  
  • You have successfully completed a university degree.
  • Your time zone does not differ by more than 4 hours from CET.
  • You speak and write German and English convincingly.
  • Ideally, you know system environments, players and processes in the recruiting industry.

We offer

  • Best prospects:  Right from the start, you actively shape a complex customer issue in the context of a future topic: the digitalization of recruiting. You will be involved in building the team in Customer Success right from the start, you will be able to actively shape it and further advance your shared success.
  • Remote Work: Work from where you are most productive – be it at home, while traveling or in our office in Berlin.
  • Working without constraints: Look forward to processes and mindsets that are 100% geared towards flexible, time-flexible and location-independent work.
  • Choose your device – we pay: For your mobile job you will receive a laptop and a technical setup of your choice. 
  • World-class team and onboarding: Your team members Markus, Stefan and Olfa will guide you through our practice-oriented onboarding so that you immediately feel in good hands. You can get to know the team here .
  • Big things happen in a small team: We believe that small teams are more fun. Direct exchange, lots of creative freedom, learning from each other, that is our understanding of productivity.
  • Two offsites per year: Spend a week twice a year with all colleagues in different locations in Europe.
  • Keep growing: Take advantage of our further training opportunities via various training platforms.

Would you like to work with us on the future of recruiting?

Then simply send us your CV or your LinkedIn / Xing profile. No cover letter necessary. We look forward to learning more about you!

Diversity and equal opportunities are important to us. We are pleased about the interest of all candidates and strive to provide quick feedback.

SAP Solution Architect

Zone IT Solutions is seeking a highly skilled and experienced SAP Solution Architect to join our team. In this role, you will be responsible for designing, implementing, and maintaining SAP solutions for our clients.

As a SAP Solution Architect, you will collaborate with cross-functional teams to gather requirements, develop solution designs, and provide architectural guidance throughout the project lifecycle. You will also work closely with business stakeholders to understand their needs and translate them into effective SAP solutions.

The ideal candidate has extensive experience in SAP S/4HANA implementations and conversions, with a deep understanding of SAP modules such as Finance, EAM, and SCM. You should also have a strong knowledge of the latest innovations in S/4HANA as well as expertise in SAP conversion methodologies.

If you are a proactive and detail-oriented professional with a passion for delivering high-quality SAP solutions, we would love to hear from you.

Requirements

  • Minimum of 5 years of experience as a SAP Solution Architect
  • Extensive experience in full lifecycle SAP S/4HANA implementations or conversions
  • Proficient in SAP modules such as Finance, EAM, and SCM
  • Strong knowledge of the latest innovations in SAP S/4HANA
  • Expertise in SAP conversion methodologies (e.g., Greenfield, Brownfield, Bluefield)
  • Excellent problem-solving and analytical skills
  • Ability to collaborate and communicate effectively with cross-functional teams and stakeholders
  • Experience in developing detailed solution designs and architectural guidance
  • Understanding of SAP architectural constructs and patterns
  • Knowledge of development methodologies such as Agile and Waterfall

Benefits

About Us:

Zone IT Solutions is Australia based Recruitment company. We specialize in ERP and larger IT Services. We offer flexible, efficient and collaborative solutions to any organization that requires IT, experts. Our agile, agnostic and flexible solutions will help you source the IT Expertise you need. Our delivery Offices are in Melbourne, Sydney, Singapore, and India.

If you are looking for new opportunities your profile at Careers@zoneitsolutions.com or contact us at 0434189909

Also follow our LinkedIn page for new job opportunities and more.

Zone IT Solutions is an equal opportunity employer and our recruitment process focuses on essential skills and abilities. We welcome applicants from a diverse range of backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds and people with disabilities.

Customer Service and Sales Representative

 

If you excel in a fast-paced, remote, fun environment where your colleagues are your friends, this is it!

We are a US-based online sauna retailer, looking for a fully remote customer service and sales rep – and most importantly a relaxed but professional salesperson for customers to talk to over the phone/email! (Spending $2-15K on a sauna online is no small decision, and talking to someone who is kind, knows their stuff, and is super helpful makes this process rewarding and enjoyable for you and the customer.)This is what a day can look like for you, and how you’ll provide big value to customers:

– Review new orders in Shopify, capture payments, and if needed reach out to customers with helpful shipping information. (Estimated shipping dates, how delivery will look like, ask if they have any questions or need any help offloading the sauna, etc.)
– Receive phone calls and return any voicemails from customers.
– Take orders over the phone
– Send quotes and invoices to potential customers interested in buying a sauna
– Review any open Gorgias tickets and address as many new tickets as comfortably possible.
– Handle fast-paced short live chats/texts.
– Communicate with colleagues, freight companies, and suppliers about emerging issues or problems. (Making sure the customer’s sauna is shipped safely and quickly.)
– Keeping customers constantly updated throughout the ordering and shipping process. (Providing updates, or if they haven’t ordered yet, reaching out to see if they need any help, eventually taking payment over the phone, or sending an invoice.)

We’re looking for someone who can:

– be available on Slack for effective communication with the CS team.
– work 9 AM-5 PM (US time-zone flexible)
– help their team and give advice/provide suggestions and input.
– down the line, assist in training new hires.

What you’ll bring:

– At least 3 years experience in customer service and/or sales
– Experience with Shopify. (Find/edit orders, process refunds, etc)
– Empathetic, down-to-earth, casual attitude towards customers.
– Excellent written and oral English communication skills.
– Self-directed and able to work autonomously. (Must have the ability to work on your initiative without constant supervision.)
– Ability to prioritize quickly; things get busy at times and we need to rely on you to know what’s most important.
– Experience with modern help-desk software (like Zendesk, Freshdesk, Gorgias, etc). We use Gorgias.
– Proficiency in Google Drive, Sheets, and Docs or 365.
– A plus is experience with technical product CS/sales. (Customers often inquire about electrical specs, sizing, etc for saunas and heaters.)

This is what we’ll bring:

– Competitive base pay.
– Significant commission on closed high-ticket sales. (Either taking orders over the phone or sending Shopify invoices.)
– Bi-weekly payouts.
– Sales bonuses.
– Paid vacation.
– Flexible, chill, yet high-performing, modern workplace and super responsive contact with owner and colleagues.

If you want us to look into your application, make sure to send a short Vocaroo.com voice message on why you want this job, your experience, and anything else on your mind along with your application.

We are a relatively small, newly formed e-commerce company that’s growing fast and as a result, we have a fast-paced but casual relationship with our coworkers.

Thanks for your interest and good luck. We look forward to hearing from you.

Happy holidays!

The Select Saunas team

 

Appointment Generator (Virtual Assistant)

URL: http://www.offer-heroes.com

About us
We are a data-driven, agile, and collaborative Real Estate Investment company. Our goal is to get an all cash offer to every motivated seller in America.

Our work environment includes:
  • International workforce
  • On-the-job training
Appointment Generator

Duties:

– Conduct warm and cold calling tactics to potential clients to generate appointments for the acquisitions team
– Identify and qualify leads through effective communication and active listening
– Develop and maintain a pipeline of potential clients in our CRM
– Schedule appointments for the sales team based on client availability and preferences
– Follow up with potential clients to confirm appointments and provide any necessary information or reminders

Experience:

– Previous experience in appointment generation, business development, or telemarketing is preferred
– Strong communication skills, both verbal and written
– Ability to build rapport with potential clients over the phone
– Excellent organizational and time management skills
– Self-motivated and goal-oriented, with the ability to work independently

If you are a motivated individual with a passion for sales and enjoy building relationships over the phone, we would love to hear from you. This is an excellent opportunity to join a dynamic team and contribute to the growth of our company.

Please note that this position requires making outbound calls to potential clients. Training will be provided to ensure success in this role.

To apply, please submit your resume and cover letter highlighting your relevant experience in appointment generation or business development. We look forward to reviewing your application or resume.

If you are interested, please email your resume to

Job Type: Full-time

Salary: $1000-$1200/month

Benefits:
  • Flexible schedule
  • Paid training
  • Work from home
Experience level:  1 year
Shift: 8 hour shift
Supplemental pay types:
  • Bonus opportunities
  • Commission pay
  • Monthly bonus
  • Performance bonus
Weekly day range:
  • Monday to Friday
Work setting:
  • Call center
  • Remote
Experience:
  • Call center: 1 year (Required)
Work Location: Remote

 

Outbound Appointment Setter – Remote Work – Home Work from Florida, United States based

Title: Appointment Setting Sales Assistant – Work from Home (1099)

This is a Work from Home (remote) opportunity.

We are an established estate planning services provider in need of appointment setters to contact warm prospects interested in protecting their estate. You will be the first point of contact reaching out to these leads. This is NOT old-school cold calling or telemarketing. You will be following up warm leads from recently received direct mail and online inquiries. We are seeking real people who genuinely care about helping others solve their estate planning concerns. This is a long-term independent contract position with a growing company that can provide stability.

 

WE OFFER COMPREHENSIVE HANDS-ON TRAINING AND ONGOING SUPPORT.

If you have great telephone etiquette and articulation, can make a connection with people, are experienced in appointment setting for outside sales representatives and thrive in a self-driven role, we want to hear from you. Apply Now!

Requirements

  • A Minimum of 2 years prior OUTBOUND appointment setting experience required.
  • Experience setting appointments for insurance or related financial products considered a plus
  • Experience using an autodialer
  • Excellent communication and interpersonal skills
  • Strong attention to detail and organization skills
  • 1 year experience working remotely
  • Experience using CRM systems and sales tools (e.g. Salesforce, HubSpot, ZoomInfo)
  • Familiarity with Microsoft Office Suite (e.g. Excel, Word, Outlook)
  • Reliable high-speed internet connection and dedicated workspace REQUIRED
  • Great telephone etiquette and articulation
  • Ability to generally follow an approved script and overcome objections

Benefits

This is a 1099 position, and as such, you will be responsible for your own taxes and benefits.

 

Flexible Schedule:
Work part-time hours for a full-time income potential or work full-time for an uncapped income potential. It’s your choice.

Compensation:
We offer a competitive commission structure and weekly pay.

  • Commissions Paid Weekly
  • Appointment bonus for each qualified appointment set
  • Bonus commission for each appointment that results in a sale.

Call Center Representative (Bilingual- French Canadian)

Requirements and skills:

Bilingual-French Canadian.

 

Job Description:

We are looking for Call Center Representatives that will be the liaison between our company and caller. The successful candidate will be able to accept ownership for effectively solving complaints and inquiries, treat callers with compassion and empathy, and keep customer satisfaction.

 

Responsibilities:

Manage large amounts of inbound calls in a timely manner.

Follow communication “FAQs scripts” when handling different topics.

Identify caller’s needs, clarify information, and provide guidance and is able to de-escalate a caller when agitated.

 

Shifts:

Hours of operation are from 9:00am – 9:00pm. Looking for candidates for the following schedules:

9:00am – 5:30pm

12:30pm – 9:00pm

5:00pm – 9:00pm

 

Pay Rate:

$17.50/HR

Requirements and skills:

  • Bilingual-French Canadian.
  • Previous experience in a customer support role.
  • Strong phone and verbal communication skills along with active listening.
  • Customer focus and adaptability to different personality types.
  • Ability to multitask, and manage multiple incidents at a time.
  • Must own computer and headset.
  • High School Diploma.
  • Hourly pay rate of $17.50/hr (USD)

 

Benefits

  • Dental insurance Dental care
  • Extended health care
  • Paid time off
  • No weekends
  • Work from home

 

Salary: $17.50 per hour