Tag Archives: Customer Support

Remote Customer Success Specialist

 

We are seeking an enthusiastic and proactive Customer Success Specialist to join our team. In this entry-level remote role, you will be responsible for ensuring our customers achieve their desired outcomes while using our products and services. You will serve as the primary point of contact for our customers, providing expert guidance, support, and solutions to help them succeed.

 

Key Responsibilities:

• Build and maintain strong relationships with customers, understanding their needs and goals.

• Provide timely and effective support via email, phone, and chat, addressing customer inquiries and resolving issues.

• Conduct onboarding sessions for new customers, ensuring a smooth and positive experience.

• Monitor customer usage and engagement, identifying opportunities for improvement and growth.

• Collaborate with internal teams to provide customer feedback and contribute to product enhancements.

• Develop and deliver training materials, tutorials, and resources to help customers maximize the value of our products.

• Proactively identify and address potential challenges or risks, ensuring customer satisfaction and retention.

• Track and report on key customer success metrics, providing insights and recommendations for continuous improvement.

 

Qualifications:

• Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers.

• Strong problem-solving skills and the ability to think creatively to find solutions.

• Highly organized and detail-oriented, with the ability to manage multiple priorities and tasks.

• Self-motivated and proactive, with a passion for helping customers succeed.

• Basic familiarity with customer success software, CRM systems, and other relevant tools.

• Ability to work independently in a remote environment, demonstrating strong time management and self-discipline.

• No degree required; we value relevant experience and skills.

 

Preferred Qualifications:

• Experience in a customer service, support, or similar customer-facing role.

• Additional language skills [if applicable].

 

Benefits:

• Competitive salary and performance-based incentives.

• Flexible working hours and remote work options.

• Professional development opportunities and support for continuous learning.

• A collaborative and supportive team environment.

 

Senior Director of Customer Onboarding

 

Aligned Solutions is seeking a Senior Director of Customer Onboarding for our nationwide client. This is a fully remote role that does require some travel. For additional information, please visit our website www.alignedtogether.com
The Senior Director of Customer Onboarding is a key leadership position responsible for leading the seamless onboarding and integration of new programs. This role focuses on exceptional customer engagement and operational excellence throughout the onboarding process.

The Senior Director acts as an informal leader across onboarding team members, setting strategy, championing process changes, and driving improvements.

• Oversee the execution of ~10 customer onboarding programs, ensuring strategic and operational goals are met.

• Act as a primary liaison between company and client organizations, ensuring clear communication and effective problem-solving throughout the onboarding process.

• Lead efforts to meet the organization’s goal of reducing the average Time to Onboard (TTO) to less than 180 days.

• Collaborate with clinical and multidisciplinary teams to implement effective staffing strategies and risk management processes.

• Manage contract negotiations and comprehensive customer relationships throughout the onboarding journey.

• Champion continuous improvement in the onboarding process to enhance customer satisfaction and operational effectiveness.

• Provide comprehensive status updates and report directly to senior leadership on the progress and challenges of assigned programs.

• Set strategic goals for the customer success team, ensuring alignment with company’s broader objectives and driving initiatives that enhance customer onboarding processes.

• Lead the development and implementation of innovative strategies and processes that improve the customer onboarding experience and reduce time to onboard.

• Engage with senior stakeholders and participate in strategic discussions to advocate for customer needs and ensure resources are appropriately allocated to support onboarding activities.

• Serve as an informal leader and subject matter resource to fellow Directors of Customer Onboarding.

• Capable of operating nearly independent as an operational leader, requiring minimal oversight from Vice President of Operations

• Holds themselves to a high standard of collaboration, demonstrated leadership, and financial acumen.

Essential Skills/Credentials/Experience/Education

• Passion for customer experience, relationship management and program implementation.

• 5 years+ proven track record in managing complex customer onboarding processes or similar leadership experience within the healthcare/medical services industry.

• Strong strategic thinking and leadership skills, with the ability to work effectively as an individual contributor.

• Excellent communication and negotiation skills, with a demonstrated ability to manage key stakeholder relationships.

• Requires interpersonal skills to be able to interact effectively with all levels of hospital staff, medical staff, patients, governmental and other external agencies, members of the general public in sensitive, delicate and/or complex situations. Must be able to make effective presentations before a variety of internal and external audiences.

• Ability to thrive in a fast-paced environment.

• Experience in process improvement, negotiations, and risk management.

• Bachelor’s degree in Business, Healthcare Administration, or a related field; Master’s degree preferred.

Preferred Skills/Credentials/Experience/Education

• Preferred experience physician practice management experience.

• Strong computer skills, extensive experience in Word, Excel & PowerPoint.

• Preferred understanding of medical terminology.

• Knowledge of relevant state and federal healthcare regulations.

 Travel Demands: Moderate to extensive air and land travel (35%+) between corporate headquarters and client locations.

Remote Customer Service Rep Up to 19/hour – No Degree Needed

 

Join Our Remote Customer Service Team (Up to $19/hour – No Degree Needed)

Do you enjoy helping others and have a knack for problem-solving?

We’re seeking motivated individuals to join our growing team of remote customer service representatives. In this role, you’ll provide exceptional customer support to a variety of clients, ensuring a positive experience for each interaction.

Here’s what you’ll do:

  • Assist customers with inquiries and concerns.
  • Resolve issues efficiently and professionally.
  • Communicate clearly and effectively in writing and verbally.
  • Maintain a positive and helpful demeanor.

You’ll be a great fit if you have:

  • A strong desire to provide excellent customer service.
  • Excellent communication and interpersonal skills.
  • The ability to prioritize tasks and work independently.
  • Proficiency in using computers and navigating multiple software programs.

The Perks:

Work from anywhere: Enjoy the flexibility of a remote work environment.

Flexible schedule: Create a schedule that fits your needs. Competitive pay: Earn up to $19 per hour. Opportunity for growth: Develop valuable customer service skills. Ready to take the next step?

Additional Information:

No prior experience or degree required. A quiet workspace and reliable internet connection are essential. Must pass a background check.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

#ZR

 

Customer Care Agent for pharmaceutical startup

IMPORTANT NOTE: we review every single incoming application and take the time to read through all of them, rejecting those that are not a good match. Having the guarantee that your application will be read, we kindly ask you to abstain from using recycled and generic cover letters. Instead, focus on honestly letting us know why you should work with us. Please read until the end for more instructions.
If you are an experienced and motivated customer care representative who wants to work with a serious, determined and growing company that will provide you with multiple opportunities to increase your skills and grow from within, then keep reading: this might be the role you’re looking for.
We are a fast-growing pharmaceutical startup focused on delivering first-class services to our customers and significantly expand our reach in the near future. We formed our first Customer Care team of 3 people by the end of March, and we already have a team of 10 Care Coordinators that needs to be increased by 4 more members in order to ensure our tickets don’t pile up and our patients are receiving the best service we can provide!
All of our company works remotely and we thrive at doing so. We understand the tricks and challenges that come with being a team but working independently at the same time.
We need you to help us provide outstanding customer service via email, live chat and phone calls. We use Zendesk as our CRM and are focused on building the most efficient environment possible while being guided by experts.
What you’ll be doing:
  • Coordinating deliveries for our customers and informing them of their status, while keeping in touch with our partners and being the voice of our customers.
  • Keeping our customers informed about our processes and workflows, while providing them instructions to use our products and what they can expect from them.
  • You’ll be expected to become an expert in our products and services and inform current and potential customers about our products and services. This is not a sales position, but if a potential customer reaches out with questions you’ll be providing them with information and guidance.
  • Working with your managers on keeping an efficient customer support structure, diligently replying to emails, messages and phone calls but also creating content for our customers.
What we’re looking for in you:
  • You are enthusiastic, motivated and outspoken.
  • You are detail-oriented and have excellent administration skills. You will have to handle multiple tickets and be able to ensure each patient is being taken care of.
  • You ask questions and are not afraid to provide your opinion when you believe something is not being done in the most optimal or customer-friendly way. We are not looking for a yes-person: we want you to help us build and improve our processes.
  • You have outstanding written English skills (you will be tested in them during the selection process) and have little to no accent when you speak. Not fulfilling this requirement will result in a rejection, so you might as well save your time.
  • You know how to step ahead of customer needs and not just provide an answer to their question: you like to make sure that customers don’t have to come back to us.
  • You are not a customer service bot. We are not a BPO call center, so we don’t want repetitive apologies, clichéd thank you phrases and long, empty emails: we are a company and therefore want results and a customer-centered approach.
  • You are available to work at least 35 hours per week. We have coverage between 8:00 AM and 8:00 PM (EST), 7 days a week. It would be great if you are available to work at least one day over the weekend, but we can talk about it.
You’ll get bonus points for providing a 2-minute Loom video introducing yourself and explaining why you are a good fit for this role. This is not a requirement, but we use Loom and video conferencing a lot, and we have found that the best candidates are not shy to introduce themselves in order to stand out from the crowd.

*This role will be hired on Upwork

 

Customer Success Lead

 

Job Title: Customer Success Lead
Location: 100% Remote (+/- 2hrs from Berlin CET or willing to relocate to Germany)
Compensation: €55,000 – €72,000 (dependent on experience & location) + Shares 0.1% – 0.25% + generous benefits.
We pay local rates that are at or above the market. We share this philosophy with GitLab.

The role
We’re looking for a Customer Success Lead with a strong strategic mindset and a deep understanding of customer needs to join us and play a pivotal role in the team as we scale.
This role has enormous scope for growth for the right candidate, you’ll be working alongside the CEO and you’ll develop and implement customer success strategies that drive retention and growth, alongside scaling a collaborative, high-performing team.

About Secfix
Secfix automates security compliance for SMBs in Europe. We help SMBs automate ISO 27001, GDPR, TISAX, and SOC 2 fast and easy. Our platform integrates with a company’s tech stack (like AWS, Azure AD, Jira, etc.), automatically extracts the data needed for compliance, and creates a checklist to become and remain compliant.
About our team
We’re a fun, close-knit team on a mission to automate security and compliance for modern companies and become the European compliance automation leader. Our trajectory is fueled by top investors, including Octopus Ventures, Neosfer (Commerzbank), founders of Signavio and many more angels.
We are a team of 18 (and growing!) with founders passionate about Y Combinator product principles and building a great remote culture. We are solving a real need with a huge $97bn market and the future is very bright.
About you
  • At least 3-4 years of hands-on Customer Success experience, ideally within a startup or the SaaS industry.
  • Demonstrated ownership and accountability, driving projects to completion with minimal oversight including conflict resolution, improving customer retention, onboarding customers, reducing churn, and enhancing customer experience.
  • Exceptional problem-solving skills, capable of quickly understanding and applying new compliance knowledge (e.g., ISO 27001) and assisting customers with technical API documentation.
  • Proven leadership in scaling CS teams, inspiring and mentoring junior members, and building processes to scale a remote CS team from Seed to Series A+.
  • Deep customer obsession, putting the customer at the center of all activities and advocating for them internally – ensuring their voice is heard in product development and company strategy.
  • You’re all about getting your point across clearly and concisely to clients and your team. You keep things simple, organized, and everyone on the same page using tools like tools like Slack, Notion, Clickup and Gather.
  • You love finding ways to make life easier by automating CS processes like setting up a CRM system from scratch. You are able to learn new technologies fast. If there’s a quicker, smarter way to do it, you’re on it – bonus points if you’re a Zapier whiz or know how to code.
  • Highly organized and meticulous, managing onboarding, offboarding, ticket troubleshooting, and customer requests efficiently.
  • Strong cross-team collaboration skills, working seamlessly with product, sales, marketing, and engineering teams.
  • A remote mindset, adept at working in a remote environment and ensuring seamless communication and engagement across distributed teams.
Role Responsibilities
  • Hire, lead and mentor a high-performing customer success team, fostering a customer-focused culture.
  • Become an expert in ISO 27001, TISAX, GDPR, and other compliance standards to better support and guide customers.
  • Keep our customers informed of our product roadmap and product updates by building efficient communication channels.
  • Automate the onboarding process for our customers so they can easily onboard themselves with less interactions from the team.
  • Improve our CS operations and processes, including maintaining our CRM system and help desk articles, bug reporting process, coordinating customer calls, and handling customer questions on intercom.
  • Use no-code tools like Retool, bubble or airtable to build simple features we can launch fast without much engineering involvement.
  • Onboard and support Secfix key customers throughout their certification journey until renewals.
  • Serve as the main point of contact for customers, managing their requests, including upselling, renewals, bug reports, feature requests, and more.
  • Oversee the QA process of our platform together with our Engineering Manager.
  • Collaborate closely with sales, product, marketing, and engineering teams to ensure seamless customer engagement.
  • Create and analyze databases and processes to provide customer feedback to the product team.
  • Work with marketing to implement customer referral programs.
What We Offer
  • Remote Work: 100% remote work with a virtual office in Gather.
  • Competitive Salary: Industry-competitive local salaries.We pay local rates that are at or above the market. We share this philosophy with GitLab.
  • Equity: Generous equity package – we’re all owners of Secfix and beneficiaries of our collective success.
  • Holidays: 26 days holiday + local public holidays.
  • Health Insurance: Comprehensive health coverage.
  • Development Budget: €1,000 annual personal development budget.
  • Workspace Budget: Remote workspace budget and access to co-working spaces.
  • Annual Retreat: Annual retreat to build connections and inspire ideas (this year we’re headed to Milan!).
  • Tech Equipment: Latest tech equipment (MacBook, monitors, headphones).
  • Company Events: Company-wide events to build relationships and have some fun!
  • Mentorship: We are backed by top VCs and accelerators and have direct access to world-class mentors.
Interview Process:
  • 45 min – Meet our Head of People
  • Take-home Assessment
  • 1.5hr Assessment review and interview with our Founder and CEO
  • 1.5h – Final “Virtual On-Site Interview” with team & Co-Founders in Gather, our virtual office

 

Customer Service Team Lead (Contact Centre)(In-House Or Remote)

Yo, Merlin: Want to sprinkle a little magic into our customer success center? Do you believe that people come first, and that great service is the key to success? If you’re nodding your head, then we should talk. We’ve got a cracking opportunity for you to join our team as a Customer Service Team Lead.

 

Here’s the deal. We’re not your typical “call center”. We’re not interested in measuring our success by how quickly we can get people off the phone. We know that serving our customers with heart and soul is what sets us apart. That’s why we’re looking for someone who can help us take our customer success team to the next level.

 

As our Customer Service Team Lead, you’ll have the chance to lead the most caring group of people you’ll ever meet. And you’ll empower them to help, truly help, each caller – whether it takes six minutes or sixty! You’ll also be part of a fast-paced environment where the adrenaline is high and the work is never dull.

 

But it’s not just about the thrill of the job. We believe that supporting our clients on a daily basis is the key to success. That’s why we need someone who shares that belief and who is dedicated to helping people say ‘goodbye’ to the fear of bone loss

 

This incredible career opportunity will give you ALL the feels….

At AlgaeCal, we’re driven by a single idea. To end the fear of bone loss. In the United States, an estimated 54 million people have crumbling bones. And they’re scared. Scared of fractures. Scared of breaks. And, most of all, scared of losing their independence.

 

The good news? AlgaeCal has the world’s only clinically-backed natural solution to this problem. We give hope to thousands of frightened people. If that excites you, you’ll find no better place to continue your career than at AlgaeCal.

 

This job might be for you if you’ve got…

  • 5+ amazing years under your belt in a Customer Service environment.
  • 2+ years in Customer Service management. You’ve got an enviable track record at getting the most out of your team and skyrocketing performance.
  • A yoda-like knowledge of CRM & Contact Center as a Solution (Talkdesk for example) and how to get the most out of these platforms.
  • A solid track record of coaching and developing your team’s customer service & sales skills, driving CSAT, conversion rates and average order value
  • The ability to identify areas of opportunity, develop a plan and implement to desired results
  • A MASSIVE heart. You’ll be leading some of the most empathetic, caring, and kind people that you’ll ever meet. So if you’re not a genuinely decent human being, this isn’t the job for you.
  • A magnet-like ability to attract the very best players to join your team and retain them.

What Will You Earn? 

The salary for this position starts at $70,000 and can go up to $85,000 depending on your experience. If your salary expectations differ from this range, please let us know!

Other Goodies

  • A generous healthcare package
  • Monthly team events and activities
  • Flexible Stat Holidays with the option to bank days for later use
  • Weekly team lunches
  • Hybrid work environment (we work from home 2 days a week, if you are Vancouver based)
  • Casual dress code
  • Incredible dog friendly, Yaletown office one block from SkyTrain
  • Professional Development: You’ll get the opportunity to attend professional development conferences or workshops that will enhance your skills, expand your network, and drive your career forward with our support! And of course, we’ll cover your fees, accommodation, travel, meals, and any related materials or resources.

We think you should know: AlgaeCal is a hyper-growth company, which means that the role is always evolving as the company grows and expands. We are not a typical “transactional” thinking company. We are a heart based company built on values and where people come first. In order to be happy and successful here, you will need to have and demonstrate this mindset, work smart, hard and embrace everything that comes your way.

 

Our Customer Success Centre operates in Pacific Standard Time and the working hours for this role are Monday – Friday, 8am – 4pm PST.

 

How to apply 

So, do you have what it takes to become the next member of team AlgaeCal?

Job opportunities like this don’t come along often, and we’ve got a lot to offer our successful applicants. So, to make sure our future Customer Service Team Lead is the real-deal, will be a great fit, and will thrive at AlgaeCal, we ask a little more than your run-of-the-mill job application:

If this sounds like a position for you, please respond to this advertisement with your resume and cover letter. Please, read carefully:

1. Write a cover letter addressing:

  1. Why you’re the best Customer Service Team Lead for this role. Give quantifiable examples of related achievements.
  2. Describe why you fit perfectly with our values. Read them: here
  3. What’s the toughest challenge you’ve ever overcome in your life? How did you overcome it?
  4. What are the last three books you’ve read?
  5. What do you do for fun?

2. Explain what you’re doing now for a job:

  1. If you don’t have one, explain why.
  2. If you have one, explain why you’re looking elsewhere.

3. Upload your cover letter and resume:

  1. Ensure that your cover letter and resume are saved and sent as one file.

Yes, our hiring process is challenging, but it’s our way of selecting the best–and your way of ensuring your AlgaeCal teammates are tops.

Click the “Apply Now” button on this page and upload your cover letter and resume.

***Note: Please include your cover letter WITH your resume in one document.

Applications without a cover letter will not be read!

We are looking to hire as soon as we find the right person, so act quickly and you can also expect a prompt response.

Customer Support Agent (HCF Global)

 

Why Clipboard Health Exists:

We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives, by letting healthcare professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects healthcare facilities and healthcare professionals, allowing healthcare professionals to book on-demand shifts and healthcare facilities to access on-demand talent. Our mission is to enable healthcare professionals to work when and where they want, and to enable healthcare facilities to meet their talent needs.

About Clipboard Health:

Clipboard Health is a post-Series C, extremely fast-growing tech startup with classic two-sided network effects, revolutionizing the market for healthcare talent. We are a diverse and inclusive company with a global, remote team. We have been named one of YC’s Top Companies for two years running, and have grown 25x across all key metrics in the last 18 months. There has never been a more exciting time to join our growing team and help us serve even more healthcare professionals and healthcare facilities, who can then better serve patients. To learn more about working at Clipboard Health, take a look at our Careers page and how we work.

About the Role

We are looking for customer-centric individuals to service our marketplace with empathy and judgment. You own your customer’s issues and provide the best solutions and service by moving as fast as possible. You go out of your way to make sure the customer is taken care of. You exhibit the highest standards of customer service and are the customer’s first point of contact. You are a problem solver and solution-driven. You think on your feet, take initiative, and know when to escalate situations. You work independently and thrive in fast-paced environments.

Our customer base is solely within the United States at this time, but service to the nurses and workplaces who use our marketplace is 24/7.

Day-to-Day Responsibilities

  • Process customer contact and deliver prompt solutions through phone, chat, and email
  • Communicate and collaborate with different departments
  • Investigate, research, and resolve customer issues
  • Handle tough and dissatisfied customers politely and professionally
  • Track and follow up on all customer requests in a timely manner
  • Manage conflicting priorities
  • Provide outstanding and exceptional customer service
  • Must have weekend availability

What Sets You Apart

You are quick and think on your feet. You communicate clearly and are at ease with handling difficult situations and customers, always responding with empathy. You’re genuinely curious and take initiative to solve problems when you see them.

Why work at CBH?

  • Be part of a fast-paced startup unicorn making a huge difference in the lives of tens of thousands of customers.
  • Work from home with occasional opportunities to meet your coworkers, including some traveling from around the world, in-person.
  • Personal and professional development opportunities. If you’re interested in developing a particular skill or learning more about a particular part of the business, we’ll give you the opportunity to learn

System Requirements (NO CHROMEBOOKS, NO LINUX OS)

  • Minimum 20Mbps wired internet connection
  • CPU: minimum quad-core CPU (Intel Core i5 8th Gen or higher / AMD Ryzen 5 2000 series or higher)
  • RAM: minimum 16GB or higher
  • Boot Drive: using SSD
  • Wired headset
  • Quiet working environment
  • Steady power and internet

We operate 24/7 and work on a rotating roster, including weekends. 

 

Bilingual Customer Service Representative

 

We are looking for a dedicated, responsible, and out-of-the-box thinker. Able to multitask and support teams in different departments.

If you speak the following Language please feel free to submit your application.

  • Russian
  • Spanish
  • Chinese (mandarine/Cantonese

    All other languages are acceptable. Please note that you must be able to speak English fluently

Role Description
This is a full-time remote role for a Customer Service Representative. The Customer Service Representative will be responsible for providing excellent customer support, ensuring customer satisfaction and a positive customer experience.

Qualifications:

  • Customer Service Representatives, Customer Support, and Customer Service skills
  • Experience in ensuring customer satisfaction and a positive customer experience
  • Excellent communication and interpersonal skills
  • Ability to multitask and manage time effectively
  • Attention to detail and accurate data interpretation
  • High school diploma or equivalent; some college education preferred.
  • Ability to Work under pressure.
  • Strong diagnostic and decision-making skills.
  • Excellent interpersonal and communication skills.
  • Ability to work effectively within a diverse team environment.
  • High level of professionalism and integrity.
  • Experience in handling incoming and outgoing calls.
  • Must be flexible with schedules.

Requirement:
Have a high-speed internet.
A good computer setting (6-8GB RAM, Windows 10 pro, Minimum of 128SSD and I3 or better)
Backup Power
Second Monitor

Benefits:

Full and Stable Remote position for a hard and passionate worker.

 

Customer Service Representative

Excited to partner with our client, , located in ! They are looking for a Customer Service Representative to act as a liaison by answering product and service questions, suggest information about other products and services, and fulfill customer needs to ensure customer satisfaction. The ideal candidate is excited to help customers, patient, empathetic, and communicative.

Core responsibilities

Manage large amounts of incoming calls
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies