Home / Jobs / Customer Care Agent, Remote Work | Publiremote.com

Share:
Facebook Twitter Linkedin WhatsApp

Published 2023-06-06

Customer Care Agent, Remote Work


Type of job: Remote
Country: Kazakhstan
City: Astana
Company: Selzy

Description of the offer

Selzy is an email marketing service. Clients (B2B) choose us to increase sales and communicate with their clients in different channels. Yes, we can do more than just emails – we are developing a marketing automation platform.

We have been working in the Eastern European market for more than 10 years, but with the same persistence of a startup and love for our users, we create wow functionality, develop new products, and provide the best support in the world 24/7!

We are looking for a person interested in delving into all aspects of the business, developing it with the product manager, and impacting processes both within the team and the company. We are a team (60 people, fully remote) in which everyone strives to grow a product mindset and we are waiting for the same colleagues.

About you:
  • English and Russian C1 or higher
  • 1+ years of experience as a Customer Success Specialist or Account Manager/Sales Manager
  • Experience in business communication via different channels: e-mail, chat, video, etc
  • Experience with Intercom or similar customer messaging platforms
  • Be result-oriented with an understanding of KPIs and how they fit
  • Have a high level of empathy and passion for customers
  • Basic knowledge of HTML
  • Readiness to work with flexible days off and sometime night shifts
What you’ll do:
  • Working with incoming messages and calls from customers
  • Outgoing communications with clients (conflict resolution)
  • Work with bug tracking system (Jira)
  • Communication with other departments to resolve current tasks/problems.
What we propose:
  • Fully remote work
  • Paid vacation and sick levs
  • Salary is pegged to the dollar
  • Unlimited work contract
Interview process

Test Task ▶ Interview ▶ Offer


How to apply?

Click on the button to get the company email or employment application form.
Apply on home page
Tags: ,


Report job, How to avoid job scams








Recents jobs

Published Monday 15 de April, 2024

Art Director

Alexander Shunnarah
Remote
United States

Help us redefine what a personal injury law firm brand can be. As an Art Director on our in-house brand team, you will

Published Saturday 13 de April, 2024

UI/UX Designer

Prop Firm Match
Remote
Worldwide

Company Overview: Prop Firm Match is a leading financial technology company specializing in connecting proprietary trading firms with talented traders. We provide a comprehensive

,
Published Saturday 13 de April, 2024

Graphic Designer (Brand & Marketing)

Prop Firm Match
Remote
Worldwide

Company Overview: Prop Firm Match is a leading financial technology company dedicated to revolutionizing the way proprietary trading firms and talented traders connect. Our