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Published 2023-06-16
Country: Singapore
City: Singapore
Company: SEOptimer
Company website: https://www.seoptimer.com
Apply on home page
Tags: Customer Support
Customer Support Representative
Company details
Type of job: RemoteCountry: Singapore
City: Singapore
Company: SEOptimer
Company website: https://www.seoptimer.com
Description of the offer
SEOptimer is one of the world’s most popular online SEO Software Platforms.
The tool performs a comprehensive review of any website across 100+ data points in seconds and provides simple, actionable recommendations for making a website rank and perform better, together with a range of other useful SEO Tools.
We’re proud to have over 2000 terrific Digital Agency and SMB customers worldwide, who’ve recognized us with great reviews and multiple G2 badges:
g2.com/products/seoptimer/reviews
We’re a small globally remote team of 8 people, looking for others who want to be part of an exciting technology startup environment.
About the Role
We’re looking for a talented Customer Support Representative to respond to enquiries via Intercom Chat and generally do as much as possible to be helpful and keep customers happy. Role is fully remote, from anywhere.
The majority of inbound tickets are:
– billing enquiries
– account enquiries
– product questions
– basic product technical troubleshooting
Experience with Live Chat tools like Intercom, Crisp is desired, as well as billing dashboards like Stripe.
Ideal candidate will have had previous experience having worked for a software or online-first company, and have good experience navigating online software.
Some digital marketing or technical knowledge in any of these areas is a big benefit to understand our product and be able to help customers – SEO, Websites, HTML, CSS.
We would accept candidates at both full time, or part-time (atleast 4 hours a day). The role requires strong English skills.
There is a great opportunity for this role to grow, or to expand into other roles as our company is growing quickly – including general marketing activities, social media or technology roles.
How to apply?
Click on the button to get the company email or employment application form.Apply on home page
Tags: Customer Support
More options: Modify job, Delete job
Remember that you do not have to pay to participate in selection processes. Protect yourself from fraud with our Security Tips. If they ask you for money for an application you can Report job.
Follow us on Instagram @publiremote
