Home / Jobs / Customer Support Representative | Publiremote.com

Share:
Facebook Twitter Linkedin WhatsApp

Published 2023-06-16

Customer Support Representative


Type of job: Remote
Country: Singapore
City: Singapore
Company: SEOptimer
Company website:

Description of the offer

SEOptimer is one of the world’s most popular online SEO Software Platforms.
The tool performs a comprehensive review of any website across 100+ data points in seconds and provides simple, actionable recommendations for making a website rank and perform better, together with a range of other useful SEO Tools.
We’re proud to have over 2000 terrific Digital Agency and SMB customers worldwide, who’ve recognized us with great reviews and multiple G2 badges:
g2.com/products/seoptimer/reviews
We’re a small globally remote team of 8 people, looking for others who want to be part of an exciting technology startup environment.

About the Role

We’re looking for a talented Customer Support Representative to respond to enquiries via Intercom Chat and generally do as much as possible to be helpful and keep customers happy. Role is fully remote, from anywhere.

The majority of inbound tickets are:
– billing enquiries
– account enquiries
– product questions
– basic product technical troubleshooting
Experience with Live Chat tools like Intercom, Crisp is desired, as well as billing dashboards like Stripe.
Ideal candidate will have had previous experience having worked for a software or online-first company, and have good experience navigating online software.
Some digital marketing or technical knowledge in any of these areas is a big benefit to understand our product and be able to help customers – SEO, Websites, HTML, CSS.
We would accept candidates at both full time, or part-time (atleast 4 hours a day). The role requires strong English skills.
There is a great opportunity for this role to grow, or to expand into other roles as our company is growing quickly – including general marketing activities, social media or technology roles.


How to apply?

Click on the button to get the company email or employment application form.
Apply on home page
Tags:


Report job, How to avoid job scams








Recents jobs

Published Monday 22 de April, 2024

UI/UX Designer

Umpisa Inc.
Remote
Philippines

At Umpisa Inc., our mission is to make the Philippines be known globally as a tech hub. Umpisa Inc. is a progressive technology

Published Monday 22 de April, 2024

AI Content Writer

Outlier
Remote
United States

  Highlights: Flexible work schedule: Work whenever and wherever you want Weekly payouts: Automatically receive timely payments (no invoicing!) Unlock opportunities: Gain experience

Published Monday 22 de April, 2024

Project Manager (Digital and Brand) for Social Impact Design Agency

Constructive
Remote
United States

  Constructive is a leading social impact strategy and design firm that helps advance social, environmental, and economic justice. We’re a close-knit, committed