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Published 2023-06-10

Senior UX Researcher

Type of job: Remote
Country: Canada
City: Toronto
Company: Senior UX Researcher

Description of the offer

SirionLabs is an explosive-growth, well-funded company on a mission to deliver a Smarter contracting experience to the world. Bringing together leading innovation, unrivaled Contract Lifecycle Management expertise, and a deep commitment to customer success, SirionLabs helps the world’s leading businesses contract smarter. Powered by intelligence uniquely connected across the complete contract lifecycle.

SirionLabs’ easy-to-use, highly configurable, full lifecycle Smarter Contracting Platform brings legal, procurement, and business teams together to bridge functional silos, author stronger agreements, manage risk and enhance business relationships.

Leading analyst firms, such as Gartner, Forrester, IDC and Spend Matters, agree that SirionLabs is a leader in CLM whilst world-leading businesses including Vodafone, Unilever, DHL, and Morgan Stanley trust SirionLabs to create, control, and manage more than 5 million contracts worth more than $450bn, in 70+ countries around the world. SirionLabs is backed by leading VC firms and has gone through a Series D funding round. SirionLabs is a 560+ people company with ten offices globally.

At SirionLabs, we’re building a great company that is laser-focused on our three core values:

  • Excellence- Ownership, Outcomes, Entrepreneurship, and Innovation
  • Empathy- Partnership, Collaboration
  • Diversity- Respect, Inclusiveness

Position Purpose

Contracts are at the heart of every business relationship. SirionLabs is a leader in Contract Lifecycle Management and is leveraging AI and human-centred design to change how contracts are executed and managed to transform how businesses contract for success.

As a UX Researcher, you will play a critical role in deeply understanding our users and customers, how they work and use our SirionOne today, while also exploring how they may in the future. Your research contributions will directly impact product and design decisions and guide the design of our product and user experience.

Partnering with UX Designers and Product Managers, your research scope will span from early generative research and problem definition to post-launch validation and learning, using a variety of research methods. You may also be working alongside our machine learning AI Research Scientists and engineers to try to translate AI models to user-centric ones.

You will work to understand customer needs and behaviours by conducting user interviews and contextual field research; framing problems; synthesizing insights; validating and testing concepts or prototypes; analyzing quantitative data and learning how our users and customers are using our launched SirionLabs products in their work setting in new and unexpected ways.

Our UX Research practice is in its early stages – you will be the first researcher. As such, you will have the opportunity to lead shaping how we conduct research; how it gets shared; and how it influences product and design decision making. You will also have the opportunity to partner with our UX leaders to shape our Research Ops practice to scale the efficiency and impact of our research.

You will be conducting research with our user located in North America, Europe and Asia, and working with our UX, Product and Engineering teams located in Gurgaon, India; Toronto, Canada; and Nice, France.


Planning Research

  • Partner with Product, Design and Development to provide input on our product roadmap by understanding and advocating for user needs
  • Design and execute user research studies that span the entire product development process, varying in approach, scale, scope and time-frame
  • Plan, coordinate and conduct longitudinal studies with users and customers to understand their experience over time
  • Contribute to shaping and evolving our formal user and customer research panel

Conducting Research

  • Conduct research using a range of qualitative and quantitative research methods
  • Conduct 1-on-1 interviews with our users and customers around the world, both in-person, on-site and remote
  • Bring design prototypes into the field and provide actionable feedback based on findings
  • Coordinate and lead the ongoing user validation via in-person and remote usability testing

Synthesizing Research

  • Synthesize and share insights and findings with Product, Design, and Development team members to inform product and design decisions
  • Prioritize actionable outcomes and follow through on insights, ensure they result in product design improvements in what we ship, changed product priorities and/or roadmap enhancements

Sharing Research

  • Share broadly the user insights and findings with the immediate Design, Product and Development teams, as well as the broader SirionLabs team
  • Identify and develop new ways to share user and customer insights across all SirionLabs team members – help us operationalize our research practice
  • Develop and implement processes for efficient and effective UX research operations, including participant recruitment, scheduling, and UX Research tooling.
  • Collaborate with cross-functional teams to ensure that UX research studies are well-designed, well-executed, and actionable, with a focus on delivering high-quality insights that drive product improvements.

Build Research Ops

Technical Competencies:

  • 5 to 7 years in user testing, research, or experience design for web, mobile, emerging digital and in-person experiences
  • Strong in-person and remote 1-on-1 interviewing skills, including planning, and conducting interviews.
  • Extensive experience with a broad set of generative and evaluative research techniques
  • Willingness to experiment with new research techniques.
  • Experience in conducting research in a B2B environment.
  • A deep understanding of the end-to-end iterative product design process
  • Experimentation with emerging research and synthesis tools & techniques, including generative AI

Behavioral Competencies

  • Curiosity and passion for unpacking and solving complex problems
  • Excellent communication and presentation skills
  • Ability to deal with ambiguity – we’re shaping the future and our research often focuses on the unknown or future behaviors.
  • Ability to both take high-level direction and have ownership over projects.
  • Flexibility and adaptability to identify the best research methods and tools depending on objectives, constraints, and customer considerations.
  • Experience working in a fast-paced environment.

At SirionLabs, we have a strong and innovative team dedicated to transforming how businesses create, manage, and measure contracts with SirionOne. We’re building a great company filled with exceptional people who challenge and inspire each other. It’s our people who make it happen, and we strive to attract and retain the best in every discipline. We value our employees in every way possible, with competitive compensation packages, an Employee Stock Options Program (ESOPs), comprehensive health benefits for employees, a flexible work environment, and many more as applicable! Benefits/perks may vary depending on the nature of your employment with SirionLabs and the country where you work.

SirionLabs is an Equal Opportunity Employer

We value diversity in our workforce, we are an equal opportunity employer and do not discriminate based on race, colour, gender, religion, national origin, ancestry, age, disability, medical condition, genetic information, military & veteran status, marital status, pregnancy, gender identity, sexual orientation, or any other characteristics protected by local laws, regulations, and ordinance.

We also make reasonable accommodations for disabled employees and applicants as required by law. We follow these principles in all areas of employment including recruitment, training, promotions, compensation, benefits, transfer, and social and recreational program

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