We are currently looking for a Member Contact Centre Advisor in our Member Contact Centre.

Employment Status: Permanent Full Time (37.5 hours per week)

Compensation: $45,233 – $71,091 per annum

Additional Information: Shift premiums are available:

• $0.00 – Day Shift
• $260 per month – Same 5 days each week (1 late per week)
• $260 per month – Compressed work week (4 day work week)
• $390 per month – Any Shift
• $520 per month – Overnight

This position is fully remote.

Reporting to the Contact Centre Team Leads, you will play an integral first-contact role in providing exceptional personalized service to Servus’ network of valued members. You will connect online or by phone to help meet our members personal banking needs. In this role, you will resolve issues, process transactions, and offer sound advice to strengthen their financial situation.

More specifically, the scope of your responsibilities will include, but are not limited to:

• Answering member inquires and provide exceptional member service via inbound calls, emails, chat, SMS, video calls.
• Demonstrating excellent telephone manner as well as strong multi-tasking, logical, and problem-solving skills.
• Providing consistently fantastic member experience by adhering to standards and guild lines.
• Identifying opportunities to match members with the right products and solutions that help shape their financial fitness.
• Assisting members regarding technical inquiries or requests related to their online and mobile banking needs (e.g., setting passwords, updating member database, security-related tasks, etc.).
• Participating in individual, Contact Centre, and corporate campaigns while adhering to call quality standards

To qualify, you will need at least 2 years of successful experience in customer service, sales, or retail banking and your high school diploma.

Although not required, the following education/certificates are valuable assets:

• Call centre experience
• Post-secondary education in Finance (or related studies)

Moreover, we are highly motivated in hiring candidates with flexible schedules, as the position requires day, evening, and weekend shift commitments.

Most importantly, we are looking for candidates with strong multi-tasking, problem solving and communication, who are effortless in building rapport with our customers. If you are a motivated, organized, and detail-oriented person looking for a long-term career growth, then we encourage you to apply!

Working for Servus has outstanding benefits. We offer our employees flexible and practical benefits in addition to competitive salaries and career building opportunities. Some of our benefits include:

• Immediate financial service benefits
• Group RSP programs available after 3 months
• Minimum 3 weeks vacation and vacation purchase program
• Flexible group benefit plan

• Flexible health and/or wellness spending account
• Employee/family assistance program
• Profit Share

Imagine working for an organization that values diversity and inclusivity, and where everyone collaborates for your success. If you want to join a team of community leaders passionate in making an impact, apply now!

What happens next?

Thank you for applying with Servus Credit Union! If you are shortlisted for this opportunity, you will hear from us after the posting closes regarding next steps. Should you require an accommodation during the application and selection process, please contact us at careers@servus.ca with the position and location you are interested in.