• Perform deep analysis of logs, existing systems and codebases to find opportunities to improve performance and reliability, driving execution of suggested changes
• Refactor our existing monitors and alerts to be actionable and reliable, recommending and implementing diagnostic techniques and monitoring tools.
• Help discover correlations between customer experience and performance indicators to determine what is noticeable by customers: suggest and implement improvements based on findings
• Help us to develop SLI’s, SLO’s, and SLA’s that are impactful as they relate to our customer’s experience
• Help triage outages and issues across multiple teams, services, and codebases as they arise, leading root cause analysis and creating sustainable solutions to prevent and/or auto-remediate those issues in the future
• Work with our QA teams to help implement automated performance and scalability testing within our CI/CD pipelines
• Assist in creating reusable pipeline code, working with cloud, dev, and qa teams to help reduce complexity and deployment times
• Introduce chaos engineering, promoting experimentation in production to discover and remediate systemic weaknesses and improve performance and reliability

• Expertise in AWS
• Expertise with RDS, preferably Aurora PostgreSQL engine
• Expertise with containerization
• Expertise in monitoring, alerting, and logging solutions and in how to use them to enable the organization to achieve reliability and performance goals
• Experience implementing, maintaining, and troubleshooting continuous integration/continuous delivery (CI/CD) tooling
• Experience with implementing improvements in areas such as maintainability, scalability, availability, extensibility and security
• Ability to work with many teams across disciplines (cloud, platform, development, qa, and security) to resolve issues as they arise and implement improvements
• Experience with distributed tracing, diagnostic tooling, application performance monitoring, and the golden signals

• Back-end: JavaScript/TypeScript, Node.js, ES6, GoLang
• Data: Aurora PostgreSQL, Redis, ElasticSearch
• DevOps & Deployment: All things AWS, Terraform (and Terraform Cloud), Jenkins, Github, Grafana, GrayLog
• Testing: Playwright, Mocha, Jest
• Front-end: Vue.js, Webpack, SCSS

✨ Benefits ✨

• 🕧 Define your work: find the location, environment, and schedule that is best for your life and work. It’s not about separation, it’s about optimization. Our only rule is an overlap zone of 11am to 4pm EST.
• 🌏 Unlimited Paid Vacation: take the time you need to stay motivated, charged, and balanced. You’ll get required days off for birthdays and knackiversaries.
• 🛫 Paid Corporate Retreats: we get together once a year at an amazing location to do normal human being things in person. We pay for your flight, lodging, and meals.
• 🚑 HealthCare: we offer health, vision, and dental, covering 75% of the premium for you and your dependents (spouse + children).
• 💵 401(k): we give you the option to automatically deduct funds from your pay to stash them away for your golden years (currently non-matching, but stay tuned!)
• ☮ Equal opportunity: we push everyone to maximize their impact on our product and company–we strongly value all of our people, regardless of title or seniority.
• 🧠 Learning Credits – An annual allowance is provided to stay on top of your game with classes, books, and conferences.
• 💓 Family support: we offer a generous paid family leave to welcome any new additions to your family.
• 💻 Tech: we provide a top-of-the-line MacBook.