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Published 2022-12-03

Senior Site Reliability Engineer


Type of job: Remote
Country: United States
City: Miami
Company: Knack
Company website:

Description of the offer

Hi, thanks for reading about our Senior Site Reliability Engineer opportunity! We’re glad you’re here.

We’re Knack, a code-free platform used by thousands of customers — from non-profits to the world’s biggest companies — to easily build custom apps, workflows, and databases.
We’re looking for someone to help improve our reliability and performance through deep analysis and remediation of our AWS infrastructure, monitors, alerts, and code.

Key Responsibilities

  • Perform deep analysis of logs, existing systems and codebases to find opportunities to improve performance and reliability, driving execution of suggested changes
  • Refactor our existing monitors and alerts to be actionable and reliable, recommending and implementing diagnostic techniques and monitoring tools.
  • Help discover correlations between customer experience and performance indicators to determine what is noticeable by customers: suggest and implement improvements based on findings
  • Help us to develop SLI’s, SLO’s, and SLA’s that are impactful as they relate to our customer’s experience
  • Help triage outages and issues across multiple teams, services, and codebases as they arise, leading root cause analysis and creating sustainable solutions to prevent and/or auto-remediate those issues in the future
  • Work with our QA teams to help implement automated performance and scalability testing within our CI/CD pipelines
  • Assist in creating reusable pipeline code, working with cloud, dev, and qa teams to help reduce complexity and deployment times
  • Introduce chaos engineering, promoting experimentation in production to discover and remediate systemic weaknesses and improve performance and reliability

Skills Knowledge and Expertise

  • Expertise in AWS
  • Expertise with RDS, preferably Aurora PostgreSQL engine
  • Expertise with containerization
  • Expertise in monitoring, alerting, and logging solutions and in how to use them to enable the organization to achieve reliability and performance goals
  • Experience implementing, maintaining, and troubleshooting continuous integration/continuous delivery (CI/CD) tooling
  • Experience with implementing improvements in areas such as maintainability, scalability, availability, extensibility and security
  • Ability to work with many teams across disciplines (cloud, platform, development, qa, and security) to resolve issues as they arise and implement improvements
  • Experience with distributed tracing, diagnostic tooling, application performance monitoring, and the golden signals

Our Stack

Our stack is evolving over the next year and we’d love you to be a part of that!
Currently we’re using:
  • Back-end: JavaScript/TypeScript, Node.js, ES6, GoLang
  • Data: Aurora PostgreSQL, Redis, ElasticSearch
  • DevOps & Deployment: All things AWS, Terraform (and Terraform Cloud), Jenkins, Github, Grafana, GrayLog
  • Testing: Playwright, Mocha, Jest
  • Front-end: Vue.js, Webpack, SCSS

✨ Benefits ✨

The biggest benefit of Knack is getting to work alongside our awesome team of Knackleheads. We’re a funny, humble, talented team of delightful human beings that, above all, enjoy working with each other, growing with each other, and supporting each other.
These benefits aren’t that bad either, though:
  • 🕧 Define your work: find the location, environment, and schedule that is best for your life and work. It’s not about separation, it’s about optimization. Our only rule is an overlap zone of 11am to 4pm EST.
  • 🌏 Unlimited Paid Vacation: take the time you need to stay motivated, charged, and balanced. You’ll get required days off for birthdays and knackiversaries.
  • 🛫 Paid Corporate Retreats: we get together once a year at an amazing location to do normal human being things in person. We pay for your flight, lodging, and meals.
  • 🚑 HealthCare: we offer health, vision, and dental, covering 75% of the premium for you and your dependents (spouse + children).
  • 💵 401(k): we give you the option to automatically deduct funds from your pay to stash them away for your golden years (currently non-matching, but stay tuned!)
  • ☮ Equal opportunity: we push everyone to maximize their impact on our product and company–we strongly value all of our people, regardless of title or seniority.
  • 🧠 Learning Credits – An annual allowance is provided to stay on top of your game with classes, books, and conferences.
  • 💓 Family support: we offer a generous paid family leave to welcome any new additions to your family.
  • 💻 Tech: we provide a top-of-the-line MacBook.

About Knack

👋 Hi! We’re Knack 😀

We launched in 2012 with one simple goal: to enable everyone to do amazing things with their data.

Knack makes it easy for anyone to build applications and workflows to make their data useful. Our customers use Knack to run their processes, departments, or even their entire companies.

We’ve been growing steadily since as we’ve built our team, perfected our product, and nailed our product-market fit.

So how are we different? 🙃

  • 🌐 We’re 100% remote: and have been from the beginning. Every decision we’ve made has been based on optimizing our remote operations.
  • 🌟 We take culture seriously: We’re not one of those companies that just slaps some cultural adjectives down in a handbook article then calls it a day. We use our cultural values as our north stars and even have an always active culture committee that is dedicated to ensuring that our culture is maintained and evolves as we grow.
  • 🦄 We’re all a little weird: and we like it that way. We’re more than just chat avatars; we’ve all gotten to know each other, have grown together, and love working with each other.
  • 🚀 We enjoy the journey: we’re in this for the long haul. We’re building something we’re proud of and want to keep improving on.
🌈 Diversity 🌈

We believe that different perspectives and backgrounds are what makes a company flourish. Knack welcomes all applicants regardless of race, gender, orientation, sexual identity, economic class, ability, disability, age, religious beliefs or disbeliefs, or status. We’re proud to be an inclusive company with values grounded in equality and ethics, where we embrace diversity.

👀 How To Apply 👀

Are you currently so excited to apply that you can barely type? ⚡Then we want to hear from you! You can apply for this position by filling out the application.
We review applications in batches, so don’t worry if you don’t hear from us right away. Qualified candidates will move on to video interviews to discuss the position in detail, meet the team, and talk through the fit. We’re also big believers in paid trials whenever logistically possible.


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