Customer Support Specialist

Description of the offer

Sammy is a financial technology platform that provides our users with a bank account in the U.S. without the need to be a resident or U.S. citizen. Designed for international digital nomads.

You will be the primary point of contact for our customers, responsible for addressing inquiries, resolving issues and managing the relationship. We are looking for a team player with strong communication skills, problem solving abilities who is determined to provide world class service to our customers.

Responsibilities include:

● Respond & resolve customer inquiries in English & Spanish

● Assist customers in understanding the app’s features, services, and processes

● Investigate and resolve complaints: Identify the root causes, and take appropriate actions to address customers concerns

● Collaborate with internal teams, to escalate and resolve complex customer issues that require further investigation or specialized knowledge.

● Collect client’s feedback on a regular basis

● Help our clients with their on boarding process

● Create & improve internal processes to enhance our customer’s experience

● Contribute to knowledge base: Continuously update and improve the internal knowledge base, FAQs, and self-help resources to empower users to find answers independently and reduce support volume.

Requirements:

– Fluent in English both written and oral

– Well-organized, with sharp attention to detail

– Ability to analyze problems quickly and find solutions

– Ability to work in a fast-paced environment

– Team player: Strong collaboration and teamwork skills to work effectively with cross-functional teams

– Flexibility in working schedules

– Location: México

Additional:

● Mostly remote work, co-working office option in Mexico

How to apply?