Home / Jobs / Remote Customer Service Representative | Publiremote.com

Facebook Twitter Linkedin WhatsApp

Published 2023-06-26

Remote Customer Service Representative

Type of job: Remote
Country: United States
City: Able to work within US timezones (PST, CST, EST)
Company: HelpBulb
Company website:

Description of the offer

HelpBulb is a customer service agency that hires remote talent to work with the top e-commerce brands.
We’re looking for customer support representatives who are interested in working within the e-commerce space and also are energetic, love helping clients, and working with popular brands that align with their interests.

About the role
  • We are looking for native English customer service representatives to handle support for tickets of all tiers for our clients
  • Some clients may require phone support and the ability to provide excellent customer service over the phone is a huge plus
  • You will work within client’s platforms that include ticketing systems like Kustomer, Gorgias, and Zendesk which we will provide training for (Experience preferred but not required)
  • You will work to answer customer service tickets in a timely fashion but not sacrifice on quality
  • Some basic administrative tasks may be required depending on the client
  • Reliable internet required

What we look for
  • Excellent English is required and tested with writing samples that may also be shared with the client
  • Some experience in customer facing roles (not required to be customer service specifically)
  • Interest in the e-commerce space
  • Ability to answer multiple inquiries across various channels such as email, instagram, live chat, etc..
  • Attention to detail is required
  • Ability to relate with people and be empathetic
  • Able to remain calm in the chance that a customer is disgruntled and unhappy
  • Able to work within US timezones (PST, CST, EST)
What we offer
  • Remote role that can be completed nearly anywhere as long as you have a reliable internet connection
  • Training on customer service platforms like Shopify and various other help desks
  • Work closely with Founders and successful entrepreneurs
  • Paid time off


How to apply?

Click on the button to get the company email or employment application form.
Get E-mail



Report job, How to avoid job scams

Recents jobs

Published Monday 27 de May, 2024

Senior UX/UI Mobile Game Designer

Green Tomato Media

Are you a design wizard ‍♂️passionate about creating mind-blowing mobile game user experiences? We’re on the hunt for a Senior UX/UI Designer who

Published Monday 27 de May, 2024

Landing Page Design


I’m looking to modernize https://radspy.io with a new fancy design. Here is the direction I want to go with content: https://www.figma.com/design/cySqhQdkgiuhE2gMT1yMNb/DKIAAS?node-id=28%3A235&t=A54izkGFpKIapOjH-1 Password is radspy – I

Published Sunday 26 de May, 2024

Commercial Performance Manager


AUTO24.africa is the leading pan-African marketplace for certified used cars in Africa, currently operating in five countries with plans for further expansion. We