Remote Customer Service Representative

Description of the offer

• We are looking for native English customer service representatives to handle support for tickets of all tiers for our clients
• Some clients may require phone support and the ability to provide excellent customer service over the phone is a huge plus
• You will work within client’s platforms that include ticketing systems like Kustomer, Gorgias, and Zendesk which we will provide training for (Experience preferred but not required)
• You will work to answer customer service tickets in a timely fashion but not sacrifice on quality
• Some basic administrative tasks may be required depending on the client
• Reliable internet required

• Excellent English is required and tested with writing samples that may also be shared with the client
• Some experience in customer facing roles (not required to be customer service specifically)
• Interest in the e-commerce space
• Ability to answer multiple inquiries across various channels such as email, instagram, live chat, etc..
• Attention to detail is required
• Ability to relate with people and be empathetic
• Able to remain calm in the chance that a customer is disgruntled and unhappy
• Able to work within US timezones (PST, CST, EST)

• Remote role that can be completed nearly anywhere as long as you have a reliable internet connection
• Training on customer service platforms like Shopify and various other help desks
• Work closely with Founders and successful entrepreneurs
• Paid time off

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