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Published 2023-06-26

Remote Customer Service Representative

Type of job: Remote
Country: United States
City: Able to work within US timezones (PST, CST, EST)
Company: HelpBulb
Company website:

Description of the offer

HelpBulb is a customer service agency that hires remote talent to work with the top e-commerce brands.
We’re looking for customer support representatives who are interested in working within the e-commerce space and also are energetic, love helping clients, and working with popular brands that align with their interests.

About the role
  • We are looking for native English customer service representatives to handle support for tickets of all tiers for our clients
  • Some clients may require phone support and the ability to provide excellent customer service over the phone is a huge plus
  • You will work within client’s platforms that include ticketing systems like Kustomer, Gorgias, and Zendesk which we will provide training for (Experience preferred but not required)
  • You will work to answer customer service tickets in a timely fashion but not sacrifice on quality
  • Some basic administrative tasks may be required depending on the client
  • Reliable internet required

What we look for
  • Excellent English is required and tested with writing samples that may also be shared with the client
  • Some experience in customer facing roles (not required to be customer service specifically)
  • Interest in the e-commerce space
  • Ability to answer multiple inquiries across various channels such as email, instagram, live chat, etc..
  • Attention to detail is required
  • Ability to relate with people and be empathetic
  • Able to remain calm in the chance that a customer is disgruntled and unhappy
  • Able to work within US timezones (PST, CST, EST)
What we offer
  • Remote role that can be completed nearly anywhere as long as you have a reliable internet connection
  • Training on customer service platforms like Shopify and various other help desks
  • Work closely with Founders and successful entrepreneurs
  • Paid time off


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