Senior Customer Success Manager – Remote work in Berlin

Your role

• Your mission – satisfied customers, good sales: You will comprehensively, actively and sustainably manage the relationships with our major customers, from onboarding to customer expansion to retention. You will keep an eye on our sales targets.
• Onboarding: You ensure that new customers arrive well with us.
• Expansion: You identify opportunities and potential on both sides and introduce your customers to further products and new developments from GOhiring.
• Active engagement: You regularly keep up to date with your customers. You build long-term contacts, identify pain points, take the necessary steps and make customers even happier in the long term.
• Team play: You work closely with your colleagues from service and marketing.
• Product Led Growth: You actively work on automating sub-processes from sales and customer success in the long term.
• Your everyday work: Conversations with customers are at the forefront of your everyday life. You prepare these appointments through extensive data analysis. Through direct contact, you will find out where your customers are struggling and ensure that they recognize and take advantage of the opportunities that our solutions offer. You carefully document your plans with customers and the status of implementation.

your profile

• In the B2B software environment (SaaS) you have gained several years of experience in a comparable role (Sales, Customer Success, Key Account) dealing with major customers. A sales-like job in HR could also be a good basis for your job with us.
• You are used to working successfully based on data analysis.
• For you, customer satisfaction and sales are not a contradiction.
• You use CRM systems such as Hubspot, collaboration tools (e.g. Slack) and business intelligence tools (e.g. Power BI) routinely and confidently.  
• You have successfully completed a university degree.
• Your time zone does not differ by more than 4 hours from CET.
• You speak and write German and English convincingly.
• Ideally, you know system environments, players and processes in the recruiting industry.

We offer

• Best prospects:  Right from the start, you actively shape a complex customer issue in the context of a future topic: the digitalization of recruiting. You will be involved in building the team in Customer Success right from the start, you will be able to actively shape it and further advance your shared success.
• Remote Work: Work from where you are most productive – be it at home, while traveling or in our office in Berlin.
• Working without constraints: Look forward to processes and mindsets that are 100% geared towards flexible, time-flexible and location-independent work.
• Choose your device – we pay: For your mobile job you will receive a laptop and a technical setup of your choice. 
• World-class team and onboarding: Your team members Markus, Stefan and Olfa will guide you through our practice-oriented onboarding so that you immediately feel in good hands. You can get to know the team here .
• Big things happen in a small team: We believe that small teams are more fun. Direct exchange, lots of creative freedom, learning from each other, that is our understanding of productivity.
• Two offsites per year: Spend a week twice a year with all colleagues in different locations in Europe.
• Keep growing: Take advantage of our further training opportunities via various training platforms.

Would you like to work with us on the future of recruiting?

Then simply send us your CV or your LinkedIn / Xing profile. No cover letter necessary. We look forward to learning more about you!

Diversity and equal opportunities are important to us. We are pleased about the interest of all candidates and strive to provide quick feedback.