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Published 2023-07-16

Freelance Customer Service Agent

Type of job: Remote
Country: United Kingdom
City: London
Company: Buzzbike

Description of the offer


  • Providing personable support to our riders via their channel of choice (phone, email, instant messenger and social media)
  • Coordinating with our Operations team, delivery partners and in-house Bike Professors (next-level mechanics) to ensure delivery, maintenance and collection appointments go off without a hitch
  • Following internal processes and SOPs with autonomy to raise a hand when you feel there’s something we could do better
  • Proactively identifying rider feedback trends and developing creative solutions with a continuous improvement mindset
  • Supporting with ad hoc tasks


  • Passionate about people and driven to create exceptional experiences
  • High level of attention to detail
  • Proactive and solution-orientated with a creative approach
  • Empathetic and knows how to balance business processes with what’s right for our rider
  • Tech-savvy and quick to learn new systems and software
  • A strong internet connection and your own laptop to work on


As a remote freelance position, we can offer flexibility to define your own working hours and location – our hours of coverage are 9am-7pm, 7 days a week

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