Float is the world’s leading software for teams to plan their time and, behind it, is a world-class team looking for a Customer Support Specialist (Americas) in Mountain or Pacific time zones (note: candidates in South America, Canada or Mexico locations only please) to join us. From New York to the UK, Canada to South Africa—our Engineering, Product, Marketing, and Customer Success teams work asynchronously, helping brands such as Airbnb, Buzzfeed, and Ogilvy plan and manage their time better. Float is self-funded, profitable, and growing. If you’re a go-getter, align with our values, and are looking to join a team that’s passionate about helping others work and live more productively, we want to hear from you. Here are a few tips from our CEO to make sure your resume stands out from the crowd.

Helping customers succeed requires a great product and support from a team of experts that can help facilitate and realize the product’s potential. The quality in which we deliver support is one of our competitive advantages, and accelerates our opportunity to be successful as a category-leading service. At a fundamental level, it’s core to our service level offering that we provide customer support during typical business hours worldwide.

With our primary customer regions being EMEA and Americas, we look to have a full Support team that is able to tackle our inbound support requests and also identify opportunities to be proactive and improve the overall customer experience. Our team, although small, covers the full customer journey – from first learning how to use Float, setting up billing and invoices, troubleshooting bugs and issues, sharing feedback and feature requests, and assisting with account changes.

Our Director of Customer Success, Alison, explains the important role you will play within our Customer Success team. Watch this video.

You’ll be working asynchronously with a bright, dedicated team from across the globe, with a strong focus on finding solutions for our customer community.

Our support department is our front-line team who works hands-on with our customers to answer questions, provide troubleshooting for bugs and issues, and manage our inbound sales leads.

In the first few months your main priority will be:

As you’ve become more comfortable in the role you’ll:

We want you to love your work and believe that these skills will allow you to succeed in the role.

Applying these skills requires:

As a fully remote team, we’re looking for someone comfortable with asynchronous communication as the default, which means you have previous remote experience and are comfortable using tools like Slack, Loom, and Asana to communicate as needed. Don’t worry—you will have significant deep work time since we have very few meetings.

We’re a global company with a diverse team of folks from all over the world who share a common belief in living our best work life. That includes a flexible asynchronous policy that allows you to work whenever you work best, minimal meetings, annual team meetups, and perks and benefits that support your personal health and well-being.

Our growing range of perks and benefits include:

We understand that you probably want to learn a bit more about us as well, so here are some resources to get a sense of who we are and how we work:

The salary for this role is US $80k (Level 2). Here’s a blog post with more information on how we determine our salaries.

You’ll find a lot of useful information about our interview process and what it’s like to join our global team on the Float careers page. The hiring process for this role looks like this:

Our hiring process takes an average of 28 days from the first interview to a job offer (based on 2022 data). Our Talent team will be in touch each step of the way to ensure that you are well informed and aware of the next step in the process.

Unfortunately, due to the high volume of applications, we only contact candidates who have been shortlisted for the role. If you do not hear from us within 14 business days of submitting your application, we encourage you to apply for another role in the future. Note that Float does not sponsor work visas or work through 3rd party payroll companies.