Published 2023-06-02
Customer Success Strategist
Type of job: Remote
Country: United States
City: Kansas
Company: FeedOtter
Description of the offer
FeedOtter’s mission is to make it easy for marketers to email their web-based content via their existing marketing automation and email software.
You will be our head customer strategist ensuring present and future users have an amazing, frustration-free experience using the FeedOtter application from setup to go-live.
A Day-in-the-Life:
- Holding training sessions and workshops with clients and sharing knowledge on how best to use our products.
- Reviewing customer usage and pro-actively reaching out to help customers get the most out of of their subscription.
- Making small changes to the HTML & CSS of user’s email code.
- Learning our customer’s use case to be able to advise them on marketing and emailing strategies related to our product.
- Conduct follow-up email campaigns to encourage trial users to convert to paid accounts. This is light “inside sales” where again the focus is providing the customer with a great solution to their pain point. On occassion you will send sales proposals and follow-up to bring new customers on-board.
A Successful Strategist will:
- Be self-driven
- Exude positive energy and have the ability to turn negative in positive
- Build strong relationships with customers
- Ask great questions and get clear on customer goals before proceeding
- Work well with marketers & business leaders at all levels of an organization
- Be able to learn new technologies and software products quickly
- Teach others and break down technical concepts
- Be able to Google (or chatGPT) their way out of just about anything
- Have a desire to learn new things and software skillsets
- Possess basic knowledge of HTML and CSS and be willing to learn more advanced concepts related to HTML email
Bonus Points for the following experience:
– Marketo, HubSpot, Pardot, Salesforce Marketing Cloud, Oracle Eloqua
– Dreamweaver
– HTML and CSS
– Active in an email community
– Have experience with email builder tools internal or external such as BEE
Position Details:
- Remote position
- $65,000 Annual Salary
- 21 days of paid time off
- Fully paid health/dental benefits
How to apply?
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