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Published 2023-01-24

Employee Experience Specialist

Type of job: Remote
Country: Nigeria
City: Nigeria
Company: Horizons

Description of the offer

About Horizons

At Horizons, we’re building the infrastructure to power borderless teams. By handling global payroll, benefits, taxes, and compliance, our technology enables businesses to hire anyone anywhere compliantly at the push of a button.

If you’re interested in adding to our vision of enabling people to work in dream jobs, for every company, and from anywhere in the world, scroll down to apply now!

☝ We’re committed to building a global, diverse team representing different and varied backgrounds, perspectives, and experiences. We welcome applications from everyone, regardless of gender, ethnicity, sexual orientation, religion, civil or family status, age, or disability. Being a Horizoneer means being part of a growing, international family.

About the role

This is a dynamic client-facing role. You will our client’s and client employee’s first point of contact for all questions in relation to their employment in France. You will be working closely with various departments, e.g., Sales, Product, Finance, Global Expansion, in order to provide the best possible customer experience.

What this job offers
  • Be the local contact person for our France-based client and client employee pool
  • Administrative onboarding of our client employees throughout France. You are responsible for drafting the employment contract, sending it for (digital) signature, and ensuring the employee gets registered with the local authorities before their start date
  • Post-onboarding support of client employees and act as their local HR contact for any queries they may have
  • Dealing with inevitable termination cases – you are level-headed and have the experience to control the situation, advise the relevant parties and avoid fiery escalations
  • Support our Sales team in helping to close new projects within France by jumping on Sales calls and impressing the client with your local & industry knowledge
  • Work closely with our Global Expansion team to establish our in-house entities in France and other French-speaking countries, and transfer our client employees from our in-country partners to the new entities once established
  • Management of our in-house, French-speaking entities and supporting our finance department with budgeting, end of year reporting, audit preparation and execution, etc.
  • Work with our finance & billing team in the preparation of monthly client invoices. You understand the contents of each invoice and support our clients with any questions they have in order to ensure punctual payment
  • Coordinate with external third-party providers, e.g., payroll providers, labour-lawyers, etc., where required
  • Semi-regular travel to our European HQ in Berlin for regional team meetings, company events, etc.
What you bring
  • 2+ years in a similar role
  • Can speak and write fluent English and French (C1-C2) and understand how to adapt your language (written and spoken) to suit the situation at hand
  • Are well versed in French labour law, or have the willingness to become a local expert through osmosis and self-driven research
  • Understand the basics when it comes to payroll, social security and income tax and know what an outgoing client invoice looks like
  • Are hands-on and can demonstrate having the ability to think on your feet in stressful situations
  • Trust your judgement to make educated decisions and, more importantly, can justify the decisions you make when required
  • Can think outside the box and bring creativity and experience to deliver a “wow” experience for our France-based clients and employees
  • Adapt to change and are able to keep up in a fast-paced and dynamic working environment. While you are structured and comply with company processes, you don’t simply maintain the status quo rather continuously reflect on and challenge our processes and workflows
  • Have experience preparing for and participating in financial audits with local governing authorities. Your meticulous and organised nature means once a checklist box is ticked, it’s ticked and stays ticked
What it’s like working at Horizons

Our service & product. We’re a technology company, not an accountancy, payroll provider, recruitment firm or similar. We build a workforce management platform that allows our customers to hire the best talent in minutes, without worrying about compliance, payroll, or HR admin.

Our amazing team and environment. Working at Horizons means you’re working on something very exciting: Allowing every person on the planet to have access to equal opportunities in living a fulfilled work and personal life. We believe in hiring from within and going the extra mile to retain top talent. As the company continues to grow extremely fast, you will be given the opportunity to develop and grow alongside.

Our benefits and perks. Being a Horizoneer means that you get the benefit of:

  • A competitive salary
  • An asynchronous working environment
  • Unlimited paid time off
  • A “Remote-First” company environment (or Hybrid)
  • The ability to work from abroad for a short period of time
  • Attending global annual team meet-ups
  • Global mobility options for long-term moves
  • Growth opportunities within the company
  • Choosing your own hardware (Windows or Mac) – which we will buy for you!
How to apply

Please fill out the form below and upload your CV with a PDF format.

If you don’t have an up-to-date CV but you are still keen to reaching out, please feel free to add a copy of your LinkedIn profile instead.

Need help? Get in touch with us at.

How to apply?

Click on the button to get the company email or employment application form.
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