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Published 2023-02-23

Customer Support Specialist


Type of job: Remote
Country: Poland
City: warsaw
Company: Growbots

Description of the offer

About us

Growbots was born in Warsaw in December 2014 with the aspiration to change the world of sales. We want to become the #1 choice for SMBs worldwide to find new business opportunities with outbound.

 

Our vision is simple – we integrate data about all businesses worldwide with an outreach automation solution, allowing our clients to connect with their potential customers within a couple of minutes. What the steam engine did for the industrial worker, Growbots has done for the sales representatives!

Our clients are primarily located in the USA, we have more than 600 paying customers, and the numbers are still growing! Interested? If you want to know more about how we work and educate our future clients, click here.

We are currently looking for a talented Customer Support Specialist to join us on our mission of customer happiness. This is a customer support role that requires a mix of great English, empathy, and curiosity.

Here are some of the people you would be joining: Kuba & Kinga.

About the job

Your future work will be about helping our clients by answering their questions on a live chat, gathering their feedback, and preparing educational resources. It is very important for us to give the best service possible, so you will be responsible for creating and maintaining a model relationship with our clients. Perfect for a 2nd or 3rd-year student willing to kick-off their career at a fast-paced tech company.

What responsibilities can you expect:

  • providing outstanding help to our customers on a live chat and on calls

  • building a positive customer experience and long-term relationship with the customers

  • identifying customer needs and roadblocks and taking proactive steps to maintain positive experiences

  • having a real impact on all support processes – you’ll have a chance to launch and own projects

  • gaining enough technical knowledge to handle technical inquiries yourself, communicate with developers and report bugs

  • having a direct impact on Growbots’ product roadmap by sharing your ideas, customer feedback, and testing out the newest features

You’ll be a perfect candidate for this role if you:

  • have proficient spoken and written English skills (at least C1)

  • are ready to work in shifts (we chat with clients (via chat application) in 5h shifts Mon-Fri, once or twice a week, we have shifts between 6 PM and 11 PM)

  • have excellent communication skills and a people-oriented approach

  • have attention to detail, love asking “why” and digging into problems

  • are a quick-learner, able to get on with new technologies

  • are organized and dedicated with a strong work ethic

Perks

Fair compensation:

  • Salary: 4350 – 5500 PLN gross (contract of mandate/umowa zlecenie) based on your experience and performance

  • Guaranteed time-off (26 paid vacation days) & unlimited sick leave

Benefits:

  • Private medical care with Medicover (optional Family Package)

  • Multisport card

  • Mental health support budget

  • We support your growth – Growbots covers up to 70% costs of conferences, courses, and workshops!

  • Gallup CliftonStrengths Talent Assessment

  • Additional day-off for volunteering

  • Sabbatical Leave

  • Annual company retreat, Growbots Birthday party and even more team- & company-wide integrations

  • A flexible approach that allows an appropriate work-life balance

Team & values:

  • Inclusive and open-minded organization that prioritizes learning

  • You’ll be having lots of independence and trust

  • You will be proud of what you are working on!

Sounds good? Here’s what comes next:

  1. Intro call (20-30 min) with Ewa (Recruitment & Employer Branding Specialist) – have a quick call so that we can make sure that our offer meets your expectations and vice versa!
  2. Home task/case study (1h) – prepare a short recruitment task for us.
  3. Interview (1h) Kuba – Head of Customer Success & Kinga – Team Leader Customer Support, who will tell you more about the job and ask you a couple of questions relating to your experience, mindset and motivation. Also, they will share with you feedback after the home task.
  4. Peer panel (30 min) – talk to your future colleagues about what you need to thrive and ensure you find yourself aligned with our mission, culture & values!

In the meantime, check out Growbots’s LinkedIn and Facebook profiles.

See you onboard!

If you have any questions, don’t hesitate to ask Ewa, our Recruitment Specialist.

By clicking „apply” /or sending us your application/ you represent to have been informed how Growbots sp. z o.o.

will process your data as fully described in Growbots’ Recruitment Privacy Notice.


How to apply?

Click on the button to get the company email or employment application form.
Apply on home page
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