Endear is looking for a thoughtful and organized customer support agent who is passionate about problem solving, operations, and owning the support experience for a growing SaaS company.
As Endear’s customer support agent, you’ll be in charge of the front line of Endear’s highly-rated user experience. Separate from the sales team working with individual accounts, customer support at Endear serves as the face of the platform’s ever-present, always available live chat and support email channels (powered by Intercom), going above and beyond getting a ticket closed and instead helping users get the most out of Endear in real time. With an eye on how customer satisfaction can result in upsells, retention, and the overall health of the company, this job balances scalability and efficiency with friendliness and empathy. On top of fielding user questions with accurate responses, this person will be responsible for scaling the live chat experience both for users and other live chat agents.
In this role you’ll report directly to the CEO, with the opportunity to grow your position into a broader managerial role overseeing customer experience based on performance. You’re right for this role if you have an affinity for problem solving, operational excellence, and user engagement.
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