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Published 2023-04-18

Customer Success Manager

Type of job: Remote
Country: Thailand
City: Bangkok
Company: Triptease

Description of the offer

About our company

Triptease. We are a disruptive force in the tech space for online travel. Never one to shy from big challenges, we built our reputation on empowering hotels to stand up to the might of Online Travel Agents.

We are is uniquely positioned to help hotels in their greatest time of need. The world class data set we’ve been building, combined with a new set of digital marketing tools has positioned us to accelerate our impact to Hoteliers.

With offices in London, NYC, Barcelona and Singapore, we drive over £1bn in revenue for hoteliers around the globe. As we gear up for our next stage of growth, now is an ideal time to join our fast-growth, well funded, technology business.

Inclusion is how we unleash the power of diversity. It is how we build our teams, cultivate our leaders and ensure Triptease is the right fit for every person. Come join us on our journey; be comfortable bringing your authentic self to work..Be you!

About the role

Being personable and creative to manage a portfolio of hotel partners from the moment they sign up to the Triptease Platform. Using your digital knowledge, you’ll be responsible for coaching your partners to find new ways to optimize their online guest experience, drive the most value from the platform and ultimately increase direct bookings.

Your responsibilities will include

  • Own a Book of Business comprising approximately 25 SMB and Mid Market accounts. You will be accountable for the performance of your Book and expected to meet retention targets and identify opportunities for growth
  • Reach out thoughtfully to communicate best practices, drive adoption, communicate new feature releases and maintain an up-to-date partner health grade
  • Coach your hotel Partners on how to use the platform to optimize online guest experience, increase direct bookings and revenue
  • Operate as a strategic partner to your clients – offering them tailored advice based on Triptease data, industry standards and their unique opportunities
  • Collect customer feedback and communicate back new product requirements
  • Partner with our customer sales team to identify upsell opportunities and help renew and expand customer contracts
  • Collaborate closely with the wider team including Product, Engineering and Finance to resolve issues and provide support
  • Present at events and industry conferences to gain insights, build relationships, and raise personal and company profile
  • Scrupulously maintain accurate reporting of customer status in internal systems


  • Fluent in Thai and English languages
  • Experience in the SaaS, Digital Marketing, Hotel Tech Stack or relative industries
  • 2-3 years of experience working in a client-facing role (customer success, account management, etc.)
  • Experience working with software, data analysis skills (including quantitative analysis) and proven critical thinking capability
  • Possess excellent communication skills, both verbal and written. You communicate with customers in a professional, thoughtful way
  • Ability to speak with and present to key decision makers with ease
  • Obsessive about learning and a Team player!


We offer flexibility to all our employees. This opportunity is a long term contract position with complete remote working.

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