The Customer Success Manager plays an exciting and crucial role in establishing, nurturing, and maintaining customer relationships with a focus on product adoption, satisfaction, retention, and expansion. This is an individual contributor with career progression towards a Manager or Team Lead role within two to three years.

Responsibilities

• Establish, nurture, and maintain customer relationships with a focus on product adoption, satisfaction, retention, and expansion
• Provide high-level technical and product support as to free the customer up for value realization, including but not limited to escalation management and advocacy
• Through organized cadence and rigor, navigate the contract renewal process and provide stakeholder updates as needed.
• Promote the value of the product while using curiosity to understand the customer’s business objectives and tying them back to Apryse solutions when applicable.

Requirements

• Minimum of Junior level experience (1 –2 years) , bonus for Customer Success experience
• Organization and accountability (detail-oriented, fierce data hygiene, tracking, etc.)
• Proven work experience as a Customer Success Manager or similar role preferred
• Exceptional ability to communicate and foster positive business relationships
• Tactical urgency – being able to prioritize tasks while balancing many points of feedback
• Flexibility (being comfortable in the grey, adjusting expectations, positioning your customers for success in the face of change)

Assets

• Technical aptitude (has baseline technical knowledge and the attitude and desire to continuously learn in a technical environment)
• Excel/Google Sheets experience
• Software Experience

Soft Skills

• Patience
• Confidence
• Perseverance
• Unwavering Optimism
• Sense of Humor

Benefits

• Competitive salary commensurate with experience & qualifications.
• A comprehensive extended benefits package
• A wonderful team environment and resources, supporting you to do the best work of your life and providing unlimited career growth potential.
• Ongoing support for learning development so you can master your craft.
• Work with the hardware you are most comfortable with (Windows or Mac).
• Diverse and inclusive workplace where we all learn from each other.
• Excellent work-life balance with a flexible remote work environment.

Company Description

Apryse is the industry-leading provider of document software development (SDK) technology powering everything from traditional desktop software to innovative web and mobile applications. With a broad international portfolio of combined companies, products, and leading technologies, we are actively changing the way the world works with documents to make work better and life simpler.

We are also a fast-growing company, chosen as one of Canada’s Top Small & Medium Employers of 2022 by Mediacorp Canada Inc and selected among Canada’s best employers for recent graduates with its addition to the 2022 Career Directory.

Since having secured a $95M strategic growth investment in 2019, we have grown from approximately 50 employees to over 370, made eleven acquisitions, and in 2021, Thoma Bravo, the top private investment firm in the world for software, came on board with another strategic growth investment.

Customers like IBM, Autodesk, DocuSign, Boeing, Microsoft (and many more!) come to us to realize their web and mobile strategies for document management, editing, and collaboration as the #1-ranked commercial document SDK of choice for companies worldwide. As a result, you can find our document technology in thousands of solutions, including those of household names, used by millions across virtually every industry. Our XODO app alone has 25M unique installs — and counting — and the highest ratings among PDF productivity apps on the largest online app marketplaces.

Internally, we foster an atmosphere of opportunity, growth, and success for every individual amidst an exciting and challenging entrepreneurial culture. Career progression is based on merit, not tenure. Every member of our vibrant team is empowered to be a contributor, innovator, and successful leader.

Ready to join our team?

If you are interested in helping Apryse deliver on its commitments and taking your career to the next level, we invite you to apply online now.

Please note that due to the high volume of applications received, only short-listed candidates will be contacted.

We are proud to be an equal opportunity workplace committed to building a team culture that celebrates diversity and inclusion.

Thank you for your interest in Apryse!