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Published 2023-09-10

Customer Service Representative


Type of job: Remote
Country: United States
City: Boca Raton, Palm Beach
Address: Florida
Company: NuLife Institute

Description of the offer

Health Network Management:

We are a medical management company located in the heart of Boca, dedicated to providing top-notch care and service to our patients. As we expand, we are looking for a dynamic and dependable Customer Service Representative to join our team.

 

Position: Customer Service Representative
Location: Boca
Type: Full-time

 

Requirements:

  • High school diploma or equivalent.
  • Proven experience in customer support or as a Client Service Representative.
  • Ability to juggle multiple tasks, set priorities, and manage time effectively.
  • Professional and friendly demeanor.
  • Quick learner with a willingness to absorb new information.
  • Excellent phone communication skills and an active listener.
  • Familiarity with CRM systems and best practices.
  • Strong sense of responsibility and adaptability to deal with various patient personalities.
  • Outstanding communication and presentation skills.
  • Open-minded and receptive to feedback.

 

 

Key Responsibilities:

  • Manage and prioritize incoming phone calls.
  • Understand and assess customers’ needs swiftly to ensure satisfaction.
  • Establish and maintain strong relationships with our patient base through open and consistent communication.
  • Deliver precise, valid, and comprehensive information using the necessary tools and methods.
  • Efficiently handle patient complaints, offering suitable solutions and alternatives within set time limits and ensuring resolution.
  • Accurately record customer interactions, process patient accounts, and organize documents.
  • Adhere to all communication procedures, guidelines, and policies.
  • Take the initiative to exceed customer expectations.
  • Collaborate with and manage doctors on our medical platform, offering support as needed.
  • Display proficiency with computers and relevant software.

Requirements

High school diploma or equivalent.

    • Proven experience in customer support or as a Client Service Representative.
    • Ability to juggle multiple tasks, set priorities, and manage time effectively.
    • Professional and friendly demeanor.
    • Quick learner with a willingness to absorb new information.
    • Excellent phone communication skills and an active listener.
    • Familiarity with CRM systems and best practices.
    • Strong sense of responsibility and adaptability to deal with various patient personalities.
    • Outstanding communication and presentation skills.
    • Open-minded and receptive to feedback.

Benefits

What We Offer:

  • Competitive salary
  • A supportive, team-oriented environment.
  • Full time

No medical experience is required; we value fast learners who show initiative.

 

We thank all applicants for their interest, but only those selected for an interview will be contacted.


How to apply?

Click on the button to get the company email or employment application form.
Apply on home page
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