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Published 2023-01-02

Customer Experience Specialist

Type of job: Remote
Country: Australia
City: Brisbane, Australia
Company: Aphex
Company website:

Description of the offer

About Aphex
At Aphex (https://www.aphex.co/), we believe that construction teams shouldn’t have to plan with software that should have stayed in 1995.

That’s why we are on a mission to make it easier for construction teams to get on the same page with a live, multiplayer planning platform. Instead of a mountain of spreadsheets, whiteboards, and stone tablets, our platform allows anyone on a project to plan and communicate their work with complete visibility of everything happening around them.

Our customers are the largest construction contractors that build the tunnels, roads, bridges and buildings we use daily. Our fantastic users are the engineers managing and planning these great projects.

We’re at an exciting stage of our journey. Having launched our V1 in the UK in 2019, we currently support most major contractors and projects there. We entered the Australian market in 2022 and have incredible projects with the most prominent contractors here. As a team, we are moving from experimenting with the core idea of our product to iterating on how we reach, onboard and support our users.

This is an opportunity to become an integral part of our Customer Experience team based in Brisbane. Our wider team are remote across London, Brisbane, Melbourne and the Philippines.

Join us on a mission to improve an industry that contributes to around 10% of GDP but is less productive than it was 20 years ago… It’s kind of a big issue.

The role
Customer Experience at Aphex is an exciting bridge between product and users. It is one part support to two parts product expert. In a typical day, you could find yourself;
  • Documenting feature requests
  • Swinging GIFs to users on live chat
  • Investigating and reproducing bugs
  • Testing an upcoming feature release
  • Providing feedback on new designs
  • Analysing session data to uncover the tiny tweak that could make a big difference
As a product-led team with a deep focus on user engagement, you will find yourself at the heart of Aphex, learning rapidly about construction, software development, and building beautiful products that help infrastructure projects happen. Beyond that, joining the team now will give you unlimited potential for professional growth – you will have as much responsibility and ownership as you want.
The Customer Experience team works across Brisbane and London, so you can expect to be drawn into working later, 1-3 days a week. However, this timezone spread does allow a high degree of flexibility to your hours. Want to start at lunchtime on a Wednesday – no worries.

Who you are
  • You are someone that loves to solve problems and help people
  • You are hungry to learn. Period.
  • You have a growth mindset and can push yourself outside your comfort zone.
  • You are engaging, genuine, happy and patient.
  • You have great communication skills.
  • You want to make a difference to people and the wider community by tackling a real and sizable problem.
Nice to haves
  • Experience in customer-facing roles.
  • Experience in fast-moving SaaS businesses
  • Some experience or knowledge of construction is a bonus but is trumped by an eagerness to learn every day of the week.
What we offer
  • Competitive salary starting
  • Opportunity for equity incentives over the long term
  • Opportunities for growth in other areas of the company
  • iMac/Macbook Pro
  • 25 days of annual leave
  • Opportunities to upskill yourself with a Udemy subscription and 1-week training leave
  • Joining the Aphex team means so much more than just a job; we’re a fun-loving company that believes in enjoying our work.
  • Flexible, remote-first working with access to a convenient WeWork office
To apply
Send us your CV and very brief responses to these great questions –
  1. The biggest problem with public transport is?
  2. The best one-liner (joke) we won’t find on the first page of Google?
  3. Favourite engineering wonder of the world and why?
  4. Biggest personal blindspot or weakness?
  5. Line, square, cube, ???

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