As a Customer Experience Specialist, you’ll play a vital role in bridging the gap between our Sales and Customer Service teams and supporting company growth? You’ll work on the front lines in a fast-paced environment interacting with track enthusiasts and racers daily. Your objective is to respond to customer inquiries and provide the world-class customer service that APEX is known for.
The majority of your interactions will be via email, over the phone, and other similar platforms. Although you’ll take pride in your one-on-one customer interactions, real success will come from your ability to identify shortcomings of our current systems and processes and help management implement new efficient and effective solutions to improve the customer experience. You will have a front-row seat to how the company functions from the inside out. This role has the opportunity to advance into other departments within APEX.
Responsibilities
Cover Letter Requirement: When submitting your application, please write about the following topic in your cover letter: What makes you uniquely qualified to give advice to customers looking for help getting their car ready for their next motorsport event? What have you done over the past year to be active in motorsports community?
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