We are a leading, national consulting firm that provides compassionate, full-spectrum emergency management services including planning and preparedness, response, recovery, and mitigation services to the public and private sectors before, during and after a natural disaster or catastrophic event.
Our mission is to provide compassionate consulting services to local, state, federal, and industry clients, active in disaster response, recovery, and preparedness. We will be on time, on target, and on budget with the services aligned to the evolving threats and hazards facing our nation.
Position Summary:
Mission of Role/Position Summary
Be part of a team of knowledgeable, compassionate, and helpful allies for our clients. This position will support our call centers with compassionate and timely inbound and outbound disaster communication. The Call Center Support Specialist will be a dedicated team member providing critical information to support our client’s needs. The specialist will provide general communication for homeowner debris/recovery questions and answers. This role will support our clients and become a subject matter expert and maintain knowledge of emergency response efforts.
Tasks, Duties and Responsibilities
Reasonable accommodation will be made to enable individuals with disabilities to perform the following essential functions.
Knowledge, Skills, and Abilities:
Experience/Education Required:
Experience/Education Preferred:
Expected Hours of Work:
Schedule may vary. Work on evenings and weekends may be required. Dependability and punctuality are paramount.
Physical Demands
Working Environment:
Additional Qualifications:
EEO Statement
AC Disaster Consulting is an Equal Opportunity Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, or veteran status.
This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. AC Disaster Consulting will not tolerate discrimination or harassment based on any protected characteristic.
Not eligible for Benefits.
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