There’s no one kind of TCP Employee, so we’re always looking for people who can bring new perspectives and life experiences to our teams. If you’re looking for a place that values your passion, desire to learn, eager to take on fresh challenges, and a team that works hard and plays hard, then you’re a future TCP employee.
About Us:
The Credit Pros is a national credit repair company who is passionate about helping clients remove negative inaccurate, outdated, and erroneous items from their credit. The Credit Pros educates clients on how the credit system works and what proactive measures are needed to improve their credit. The Credit Pros is an Inc. 5000 growing company, we are driven to building an awesome company that improves the lives of our clients and our employees. We have been honored by Inc. Magazine as one of the 50 best places to work; and are also a SmartCEO Magazine Corporate Culture Award winner.
We are looking for a Director of Call Center Operations (CS, Sales). This hire will be responsible for a global sales and client retention strategy, while collaborating on programs and projects across Client Success, Sales, IT and Marketing to promote sales-driving behaviors from Account Executives and Representatives. They will be responsible for the development and continuous analysis of key performance indicators, ensuring that incentives for these indicators are appropriately set. They will be responsible for understanding the Expert-level behaviors behind the indicators and, in partnership with HR, Operations, and Finance, ensure that incentive programs are reinforcing desired behaviors. These behaviors should support the larger operational objectives and result in the organization meeting certain key initiatives.
DUTIES AND RESPONSIBILITIES:
EXPERIENCE:
DESIRED QUALIFICATIONS:
What’s in it for you:
Additional Information:
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