Virtual Assistant

Description of the offer

• Conduct thorough research by tracking news updates and industry trends relevant to our organization, and promptly notify the team in Slack about any important developments.
• Manage and check the work of writers to ensure the quality, accuracy, and originality of their writing. Provide constructive feedback and guidance when necessary.
• Handle customer service inquiries promptly and professionally, providing excellent support to our clients and ensuring their satisfaction.
• Maintain an organized system for managing customer inquiries and follow-up tasks, ensuring all requests are addressed in a timely manner.
• Manage and issue customer refunds and handle chargebacks
• Assist in project management by tracking the progress of specific team tasks and ensuring they are completed within the designated timeframes.
• Proactively identify any issues or delays in project milestones and promptly notify the management team for timely resolution.
• Collaborate with team members and stakeholders to ensure effective communication and coordination throughout projects.
• Assist with general administrative tasks, such as data entry, scheduling meetings, preparing reports, and maintaining documentation.

• Experience using Google Sheets and Microsoft Excel
• Customer service experience
• Mailchimp experience is a plus
• WordPress experience is a plus
• Experience with Asana is a plus
• Strong organizational skills

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