Account Manager

Whocanfixmycar.com aims to ensure best value and service for drivers and offers great commercial opportunities to member garages and associated partners. We are looking to recruit a Account Manager to join our vibrant team.

This role will be responsible for the performance of garages within subscribed networks for some of the largest brands in the automotive industry. With persistent drive to improve and enthusiasm to help garages, you will support, coach and steer their growth on the platform to ensure network KPIs and targets are exceeded. Previous experience of account management and being able to prioritise and manage your workload are essential.

Responsibilities:

• Calling garages to help turn on certain criteria to help automate quoting and increase conversion of jobs.
• Gaining leads to increase size of parts and referral networks.
• Building and maintaining relationships with customers through telephone and online communications to ensure customer satisfaction and excellence.
• Onboarding and training garages for subscribed network brands to help them manage work provision coming through the platform.
• Helping garages that are part of subscribed networks to increase performance and revenue.
• Dealing with a high volume of inbound and outbound calls, and emails.
• Regularly talk to network and partner field representatives about garage performance, customer journeys and market trends.
• Sharing feedback from garages on website experience to help influence changes and updates to the platform.
• Proactively hitting personal and team targets to ensure that customer and garage needs, and business objectives are met.
• Making recommendations to improve quality and customer care standards within the business.
• Carrying out research, data collection as part of wider projects.

Liaising with clients, team members and management to keep them informed of continued progress

• Experience in an account management role to include telephony and written customer communication.
• Experience of using an online booking platform or workflow system would be advantageous although training provided.
• Good at building key relationships with both customers and corporate partners.
• Experience in objection handling and dealing with difficult customers.
• Basic Microsoft Office knowledge/experience and CRM systems
• Good attention to detail and organisational skills.

• Fully remote/flexible working
• Holidays: 25 days per annum
• Holiday Buy-Back Scheme: Buy 5 days additional holiday (After 1 years’ service)
• Pension: 3% Employer contribution (5% Employee contribution)
• Flu vaccinations allowance
• Home-based allowance
• Eye test allowance
• Employee Assistance Programme
• 3 volunteering days