Published 2023-02-16
Relations Manager
Type of job: Remote
Country: United States
City: California
Company: Ziprent
Description of the offer
Role: Remote Relations Manager
Type: Full Time-Hourly-Permanent
Reports To: Department Manager
Starting Pay: $13-$15 per hour, DOE
About Us
Ziprent is a fully remote property management company, currently servicing all of California. For 2022, we are expanding into the markets of Oregon, Washington, Texas, Nevada, and Arizona. We are looking for individuals with awesome customer service skills in these states to help with this expansion.
About the Role
This is a remote, full-time property management position. We have a high daily volume of emails and calls, so feeling comfortable typing, and communicating through emails and phone calls is essential. Although we are fully remote, our team is fun and supportive and working to constantly improve our processes! Preference for candidates who live the following states: AZ, NM, TX, GA, FL, NV, CA, WA, OR.
Essential Job Functions:
- Working with current tenants to resolve any issues that come up during their tenancy
- Communicating with landlords as to the status of their property(ies)
- Fielding questions (via email, phone, and text) for our active listings
- Assisting with new owner onboarding
- Coordinating property repairs
- Describing our process to interested owner leads
- Scheduling photographers
- Writing new listing copy
- Meeting all key performance indicators (KPIs)
- Other duties as assigned
Required Skills & Qualifications:
- Ability to work independently and prioritize tasks
- Experience in a fast-paced, metrics-driven environment
- Proven track record for great customer service experience (bonus points for tech/start-up or real-estate customer service/support)
- Excellent verbal & written communication skills–you can explain complex issues in simple terms and adapt your tone for different users
- Tech savvy
- A quiet place to work from with good internet
Preferred Qualifications:
- RE Salesperson License
- Experience with Real Estate and property management
- Previous remote work experience
- Experience with Front (Email Management Tool)
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer
Key Performance Indicators (KPIs):
- 95% call answer rate
- Minimum 7 hours checked into phones during 8 hour shift
- Average of 70 email replies/shift (1,400/month)
Position Schedule:
Preference will given to those who can accommodate the following:
Wednesday – Sunday 1PM-10PM Pacific Time OR Friday – Tuesday 1PM-10PM Pacific Time
Benefits:
This position is a full time, hourly, and permanent position. We offer the following benefits:
- 90 day performance increase
- Recurring cell phone/internet reimbursement ($100/month)
- One-time home office stipend
- Employer contribution to health insurance premium
- Opportunities for growth and advancement!
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