Home / Jobs / Technical Account Manager | Publiremote.com

Share:
Facebook Twitter Linkedin WhatsApp

Published 2023-10-04

Technical Account Manager


Type of job: Remote
Country: Thailand
City: Bangkok
Company: SHIELD

Description of the offer

SHIELD is the world’s leading risk intelligence company, empowering online businesses to stop fraud, build trust, and drive growth. Powered by the latest AI technology, SHIELD combines cutting-edge device fingerprinting with its proprietary Global Intelligence Network to detect new and unknown fraud threats in real time. SHIELD offers a range of solutions that span device fingerprinting, enterprise-grade protection, ad fraud prevention, and alternative credit risk intelligence. With teams and offices in San Francisco, London, Berlin, São Paulo, Jakarta, Bengaluru, Beijing, Singapore, and more, we are rapidly achieving our mission to enable trust for the world.

Responsibilities

As a Technical Account Manager, you will be the expert in our solutions and a trusted advisor to our clients. You will be responsible for maintaining and strengthening client relationships, as well as supporting clients through the implementation of SHIELD’s solutions. You will work closely with the team to provide high quality service and support, such as technical consultation and quick troubleshooting.

  • Advise on technical support and product adoption for clients in line with pre-sales, post-sales and the renewal processes
  • Work closely across the different teams in SHIELD to provide prompt and professional troubleshooting for any technical challenges faced by clients
  • Ability to stand in the client’s shoes and dedication to drive high level of client satisfaction
  • Perform regular technical account reviews, product trainings and on-site visits to provide insights and analytics for clients
  • Assist clients in their upgrades and migration by providing technical support to ensure long-term success
  • Be the trusted technical advisor our clients seek and work with the SHIELD product and engineering teams to manage clients’ feature request prioritization
  • Pro-actively advocate for SHIELD’s product adoption by identifying opportunities in which our product can better fit with clients’ needs and technology

Requirements

  • Minimum Bachelor’s degree in Computer Science, Computer Engineering or related field
  • Minimum 3 years of Technical Account Management, Sales engineering or Support engineering experience in the B2B enterprise Software / SaaS / payments industry
  • Good knowledge in HTTP, JavaScript, RESTful APIs, JSON, OAuth and SQL
  • Strong customer focus with an ability to manage multiple priorities and perform in a fast-paced work environment
  • Excellent written and verbal communication skills to effectively communicate and present technical concepts to both technical and business audience


How to apply?

Click on the button to get the company email or employment application form.
Apply on home page


Report job, How to avoid job scams








Recents jobs

Published Friday 17 de May, 2024

Product Designer

Steer
Remote
Worldwide

Steer’s CRM is seeking a talented and experienced Product Designer to join the team. You’ll contribute to our mission, vision, and strategy through

Published Friday 17 de May, 2024

Product Designer

Halo Science
Remote
Worldwide

Our mission at Halo is to move science forward. One of Fast Company’s 2021 “World Changing Ideas,” Halo’s platform connects scientists directly with companies to

Published Friday 17 de May, 2024

Senior PHP and Full-stack Developer

Calldrip
Remote
United States

About Us: Calldrip is a leading provider of innovative communication solutions designed to help businesses connect with their customers quickly and effectively. Our