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Hello! We are a leading global independent full service social media agency, founded 21 years ago. Our 260+ team members look after some of the world’s largest brands (Visa, Nissan, Dr Pepper). We pride ourselves on our ability to build strong relationships with our clients enabling us to be the voice of their brand on Social.
We believe that brand growth, trust and loyalty is driven through Genuine Human Connection and that social media presents the best opportunity for brands to engage emotionally with their audience.
We are looking to hire 2 Community Managers (Maltese) for a large Financial Services client to cover just a few hours per week. These opportunities will ideally suit people who is already working in this type of role who could spare an extra 2 hours per week working on a world class brand.
The Opportunity
Are you social media savvy and have experience in customer engagement, community management or online customer service?
If yes! Please read on….
You will be responding to complaints, queries and engaging with the online audience on behalf of our clients in a number of different industries, across a variety of social media channels.
Working Hours
Ideally, we are looking for candidates who have flexibility and availability to work across weekdays and weekends.
We need someone to work 30mins per day for 3-4 days per week (1.5 – 2 hours per week only). Shifts must be at the same time each day and between 9am-5pm Central European Standard Time (GMT + 1 hours)
Excellent Maltese language skills: As you’ll be posting messages in social media, it’s a must to have superb writing skills. Background experience: either engagement, social customer care, and/or community management, either with a brand or digital agency.
Social Media knowledge: Experience in using either Facebook, Twitter, Instagram, Pinterest, TikTok, LinkedIn and/or YouTube.
A confidence with digital technology: you know the latest trends in social media like the back of your hand.
✨ A self-motivated social media expert who is comfortable working remotely.
Child Protection
At The Social Element, we place the protection of children at the heart of everything that we do. We believe everyone has the responsibility to promote the welfare and safety of all children, regardless of age, disability, gender identity, race, religion, sex, or sexual orientation. All candidates will have to agree to a criminal background check and provide details for 2 professional referees at the point of accepting an offer of work.
IT Policy
We operate a BYOD (Bring Your Own Device) Policy which means to carry out this work, your PC will need to meet the following requirements:
Chromebook and Linux are not supported
Please Note: It is essential to have all IT requirements to qualify for the process and IT policy.
The hiring process for this position will be made up of the following stages:
Online assessment
Interview with the talent Team
✨ Final Meet with someone from the project (if diaries permit)
The Social Element Values
Work according to the company values
Do it Well
Be One Team
Do the Right Thing ✔️
Keep Pioneering
Make Them Smile
The Social Element Behaviours For Success
Be focused and decisive
Be brave and inspirational
Be rigorous in our approach ️
Be considered and inclusive
Be loud and proud
Our Diversity, Equality & Inclusion Commitment
Our recruitment process is fair, transparent and based on merit, skill and experience related to the role. We welcome applications from diverse and under-represented groups regardless of their background.
We value having divergent thinkers who bring various experiences and viewpoints to the table at The Social Element. We strongly encourage members of underrepresented groups to apply.
We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so even if you feel you don’t fulfil all the requirements, we encourage you to still apply — we’d love to hear from you!
We are also able to make reasonable adjustments throughout the full recruitment process so we invite you to identify any additional support that you may require to ensure you are supported throughout the full process.
How To Apply ️
If all this sounds like you, simply upload your CV and a cover letter (or a link to your cover letter video if you prefer). *Make sure to include the following details in your cover letter/video, or we won’t be able to process your application:
***If you would prefer to submit your application in a different format, please feel free to get in touch with us at email and we will be happy to assist you in any way we can. Please, do not apply using this email address. We will not be able to process your application.
We are excited to receive your application! ❤️
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