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Published 2023-02-24

Product UX Designer – Developer Experience


Type of job: Remote
Country: United States
City: Colorado
Company: Pathwire

Description of the offer

We’re seeking a Product UX Designer to lead the end-to-end developer experience within the Sinch product lines. Our team’s mission is to present our portfolio of products in such a way that is easily digestible by customers while continuing to innovate and build an outstanding product line within the messaging, voice, and email space. We’re looking for someone who is able to look at the big picture of a customers journey, and is not afraid to get creative to deliver compelling user experiences across multiple products.

Responsibilities
  • Drive the self-service experience for customers between a multi-product environment from discovery through onboarding and in-app engagement
  • Build outstanding UX providing end-to-end design on projects, collaborating with a team of Product Managers, UI and UX designers.
  • Gather user experience data including customer feedback, competitive benchmarking, and user feedback and testing.
  • Create iterative user flows, wireframes, concepts, prototypes with with the appropriate level of detail
  • Partner with Product Managers, Engineering and UI designers to work with multiple teams in drafting & brainstorming initial concepts.
  • Support and work closely with development teams throughout the implementation cycle of the design to provide optimized assets and development accuracy.
What are we looking for?
  • A portfolio of great UX design and strategy that meet user needs, product requirements, and business objectives.
  • Proven experience of advocacy for the customer and applying UX methodologies including user research and insights to your design.
  • A drive to build a cohesive experience between multiple products
  • Ability to work open-minded in a cross-collaborative environment to gather feedback from team members and colleagues across multiple products
  • Comfort in creating and running moderated and unmoderated user testing
  • Ability to collaborate across various timezones

Requirements

  • 3+ years of relevant work experience
  • Extensive experience working in Figma
  • Experience in using components to design within a pre-defined design system
  • SaaS experience working on and supporting a multi-product strategy
  • Experience designing for self-service users

Benefits

  • STAY HEALTHY: We offer 100% employer-paid comprehensive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants.
  • CARE FOR YOURSELF: Take advantage of our free virtual counseling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.
  • SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants.
  • TAKE A BREAK: Enjoy 5+ weeks of paid time off. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.
  • PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support through Maven.
  • WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you’re the most productive and successful. It’s what you do, not where you work, that matters.
  • TREAT YOURSELF: Our comprehensive anniversary program offers a personalized experience in recognition of milestones achieved.
  • MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.

We embrace diversity and equal opportunity in all aspects of our business. We are committed to building a company that empowers individuals from a diverse set of backgrounds and values diversity of thought as a beacon for performance. The more inclusive we are, the better our work will be.

(*Colorado Only*) Minimum salary of $76,700 + benefits.

*Note: Disclosure as required by sb19-085 (8-5-20) of the minimum salary compensation for this role when being hired in Colorado.


How to apply?

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