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Published 2023-03-01

Manager, Program Delivery

Type of job: Remote
Country: Canada
City: Toronto
Company: MS Canada

Description of the offer

Are you someone who is passionate about the work that you do? Do you want your next adventure to be part of a great cause? If so, look no further than MS Canada! Our team is looking for a Manager, Program Delivery on a permanent basis working 35 hours per week. We offer flexible work arrangements with a combination of working in the office or community hubs and remotely.

Discover. Innovate. Act.We have a bold vision of a world free of multiple sclerosis (MS). Our mission is to connect and empower the MS community to create positive change and you can be part of that!

Canada has one of the highest rates of MS in the world, with an estimated 90,000 Canadians living with the disease.

We are privileged to be a part of a determined group of change agents who are working tirelessly to create a world free of MS. Some 1500 Canadians affected by MS serve as leadership volunteers on division and chapter councils and committees and an estimated 13,500 volunteers work tirelessly delivering programs, fundraising events, public awareness campaigns and social action activities.

Through discoveries, innovation, and collective action, we will work together to alleviate the uncertainty that MS causes, help provide accessible options for disease management, and reach out to partners to eliminate physical and social barriers in our communities.

Our strategy not only lays out the roadmap in our journey to create a world free of MS, but we hope it also provides inspiration for all in the MS community to connect and collaborate in order to advance treatment and care, enhance well-being, understand and halt disease progression, and prevent MS from happening.

The role you will play

The Manager, Program Delivery provides leadership and guidance to the program delivery team across Canada. This role oversees the delivery of the peer support, wellness, education and CPP-D Application Support (CAS) portfolios. This role drives the awareness, accessibility, equity, engagement and effectiveness of community programs for Canadians living with and affected by MS.

Key Areas of Impact:

  • Ensures effective delivery and operations of virtual and community programs across the country.
  • Leads, trains, monitors, evaluates, and guides the community programs team to ensure quality program delivery and a superior MS community member experience.
  • Collaborates with MS community members across portfolios, providing strategic insights and assessing service needs.
  • Connects and oversees program delivery through Community hubs and other community engagement.


What you will bring

Are you someone who:

  • Have experience in program delivery and oversight in a not-for-profit environment?
  • Have 3-6 years experience directly supervising staff?
  • Model excellence in building relationships of trust both internally and externally and advises/coaches team members in this?
  • Adjusts your thinking and behaviour to face change with resilience and uses experience to fuel growth and enables the process of change and transition while helping others deal with the effects of change?
  • Think beyond the confines of traditional ways of doing things to recognize opportunities and find new and better approaches to deliver programs and encourage experimentation and accept failure as a driver of innovation?
  • Would keep internal and external MS community members top of mind while providing an exceptional experience and working towards our mission to connect and empower the MS community to create positive change?


What we offer

At MS Canada, we have a comprehensive benefits package that includes health, dental, short-term disability, an employee and family assistance program (EFAP) and travel insurance, to name a few. We offer a RRSP matching program. In addition, we invest in professional development opportunities to support the growth of our team members. Not only do we have an extended, paid office closure at the end of the year, but we also have half day Friday’s before long weekends! On top of that, we offer flexible working arrangements and opportunities to work remotely as well! Who wouldn’t want all of that?

If everything you have read so far has made you want to be part of this fantastic team, please send your application that includes your resume, cover letter and salary expectations in one Word or PDF document by March 12, 2023.

All positions at MS Canada will require a criminal background check. This position is also a position of trust. The incumbent will be required to complete the screening process including completion of a credit check in compliance with the National Screening Measures Policy.

MS Canada is dedicated to encouraging a supportive and inclusive culture amongst the whole workforce where people from all backgrounds can thrive.

To protect the health and safety of our employees and the MS community, MS Canada is requiring employees be fully vaccinated for COVID-19 or obtain an approved exemption. Upon hire, we would need proof of vaccination or an approved exemption.

Our aim is to ensure that all employees, volunteers and those interested in joining our team are given equal opportunity and that our organization is representative of all sections of MS Canada. We encourage all qualified applicants to apply.

We are committed to accommodating applicants’ needs throughout the selection process. Please contact joinus@mssociety.ca

should you need accommodation.

To learn more about MS Canada and the great work that we do, we encourage you to visit www.mssociety.ca.

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