Senior Delivery Manager

Description of the offer

• Manage web and digital products from start to finish, including:
  • Create and manage scopes, timelines, and budgets, including researching for and writing proposals
  • Lead regular check-ins with clients and cross-functional internal teams
  • Organize and provide regular updates and communications with project teams
  • Manage and enhance internal documentation and suite of tools on projects (Jira, Confluence, Google Drive, Slack, Figma)
  • Look for ways to improve our internal tools, systems, and processes to increase efficiency and impact
  • Lead project kick-offs (internally and with client teams) as well as project debriefs (internally) so we can continuously improve on our work
  • Partner with our development teams on conducting technical research, and crafting creative ideas, strategies, and solutions for our clients’ needs
  • Collaborate with our design and development teams on quality assurance and testing of deliverables
• Grow and sustain client relationships, including
  • Be the internal expert on each client you work with, conducting research to deeply familiarize yourself on their structure, goals, and needs
  • Triage questions and issues that come up from clients
  • Be one of the faces of the company: identify and execute strategies to maintain and grow our client relationships
  • Look for and lead on opportunities that may include conferences, events, thought leadership/writing, etc.
• Coach and support other team members’ professional development.

• A proven track record of leading the delivery of digital products and services that delight customers
• Proven experience in a digital agency, consultancy, or equivalent setting where you were accountable to several client engagements
• A unique blend of business and technical savviness, a big-picture vision, and the drive to work with others to make that vision a reality through your persuasive written and verbal communication skills
• Experience with large-scale open source web technologies (such as Drupal, WordPress, and React)
• Experience and/or a desire to work remotely
• Ability to work efficiently, sometimes under tight deadlines.
• Fluent spoken and written English

• Experience building products and services for all users, regardless of ability, backed by knowledge of accessibility standards (Section 508 Refresh/WCAG 2.0 A and AA)
• Familiarity with other popular web development technologies, third-party applications, and platforms
• Experience or an interest in sharing your knowledge and experience at industry conferences
• Familiarity with Atlassian tools, such as Jira and Confluence

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