Technical Project Manager / Implementation Manager

Company details

Description of the offer

Technical Project Manager / Implementation Manager
Full-Time
Remote (U.S. only)
Preferably ET Time Zone
Competitive salary + meaningful equity
Healthtech | B2B SaaS

About Us
Elaborate is a clinical intelligence platform on a mission to eliminate physician burnout by curing the inbasket.
The problem: Clinicians want to engage with their patients — but the flood of daily messages makes it nearly impossible. At Elaborate, we prevent these messages before they arise by understanding their root causes and automating the workflows behind them.
We’re trusted by some of the most innovative health systems in the country, including Cedars-Sinai, Community Health Network, and Austin Regional Clinic. Backed by top investors like Tusk Ventures, Founder Collective, Bling Capital, and Arkitekt Ventures, we’re building the new infrastructure for clinical communication.

About the Role
We’re hiring a Technical Project Manager / Implementation Specialist to lead onboarding and implementation for new enterprise health system customers.
You’ll guide customers from contract to go-live — translating complex requirements into clear, actionable plans. You’ll collaborate with IT teams to integrate data feeds (HL7, FHIR), work with clinical stakeholders to map workflows, and coordinate internal resources to deliver smooth, fast deployments.
This is a high-impact role with tons of visibility — perfect for someone who loves a crisp project plan, thrives in complexity, and wants to make healthcare better by building systems that actually work.

What You’ll Do
Own the full customer implementation lifecycle from kickoff through go-live
Oversee the process of EMR integration (HL7, FHIR) in partnership with our engineers
Translate customer needs into detailed implementation plans and timelines
Act as the go-to point of contact for technical and operational stakeholders
Troubleshoot onboarding issues and escalate when needed — no dropped balls
Build customer-facing documentation and repeatable playbooks
Build usage and ROI analyses for customers to present insights and recommendations
Work cross-functionally with Engineering, Product, and Success teams
Track key outcomes and ensure customers are set up for long-term value

What We’re Looking For
4–6+ years in implementation, technical project management, or enterprise onboarding
Experience working in health tech, EMR integration, or B2B SaaS preferred
Fluency with Excel, and ideally,SQL (or comfort using LLMs to supplement your skillset)
Strong technical fluency — you don’t code, but you understand basic tech speak
Excellent project management skills: clear planning, strong follow-through, and great communication
Comfortable running meetings with technical, clinical, and executive stakeholders
Obsessed with creating smooth, efficient experiences for customers
Startup-ready: comfortable with ambiguity, resourceful, and highly proactive

Bonus Points If You…
Have experience manage senior client relationships
Have worked in healthcare, enterprise B2B SaaS, or with clinical stakeholders
Have built internal systems or playbooks from scratch
Believe perfect is the enemy of good enough

Why You’ll Love Working Here
Front-row seat to building a category-defining company
✈️ Remote-first culture
Competitive compensation with early-stage equity
Open, fast-paced, collaborative culture with a bias for action
Backed by top-tier investors and advised by leaders in health and tech
Massive opportunities for career growth and mentorshi

*Ready to roll up your sleeves and transform how care is delivered at scale?
* Apply now to join us at Elaborate.

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