Systems engineer ii

We’re looking for a Systems Engineer II who’s passionate about modern IT systems, automation, and secure access management. In this role, you’ll lead complex IT projects, build resilient systems, and help scale our SaaS ecosystem with a focus on automation, observability, and cross-functional impact. You’ll own projects from idea to delivery, bring automation wherever possible, and work across departments to make sure our systems are secure, efficient, and user-friendly.

You’ll be part of a team that values reliability, resiliency, scalability, and extensibility in everything we build. We operate with a shared sense of ownership and purpose, supporting one another’s growth, holding a high bar for quality, and working together to deliver impactful solutions for our users and the business. Collaboration, curiosity, and a commitment to excellence define how we show up for each other and for the company.

If you enjoy solving infrastructure challenges, simplifying complexity, and enabling the business through technology—we’d love to meet you.

What you’ll work on

You’ll own and drive projects that define the next generation of IT at Braze, including:

• Atlassian Cloud Expansion & Governance:
  • Migrate, optimize, and automate Jira, JSM, and Confluence Cloud to enable smarter workflows, automated provisioning, and better visibility for technical and business teams.
• GitHub Governance & Audit Automation:
  • Build workflows that automatically enforce branch protection, automate access reviews, and generate audit-ready reports—turning manual processes into seamless automation.
• Identity & Access Automation:
  • Expand Okta’s capabilities with Workflows, Terraform, and SCIM integrations that streamline provisioning, improve admin separation, and enhance zero-trust posture across the organization.
• Endpoint & Device Trust Automation:
  • Integrate Kandji and Zscaler to validate device posture, enforce secure access policies, and build end-to-end automation that aligns identity, device, and compliance.
• Observability & Self-Healing Systems:
  • Implement proactive alerting, dashboards, and self-remediation logic to increase uptime, reduce noise, and keep systems reliable at scale.
• Audit Readiness & Evidence Automation:
  • Partner with Security and Compliance to automate audit evidence collection across systems like Okta, Jira, and GitHub—transforming how IT demonstrates control and accountability.

What you’ll do

• Lead the design, automation, and lifecycle management of core IT systems with a focus on scale, reliability, and security.
• Architect automation pipelines using tools like Okta Workflows, Terraform, and APIs to connect identity, device, and SaaS platforms.
• Partner with stakeholders to enforce zero trust and automate device posture and access control validation.
• Own Atlassian administration, streamline Jira projects, automate group provisioning, improve visibility, and ensure consistency across the ecosystem.
• Implement observability for SaaS infrastructure to proactively detect issues and drive continuous improvement.
• Contribute to the IT Systems roadmap, identifying new opportunities for automation, integration, and self-service.
• Document, communicate, and deliver changes following structured change control and compliance best practices.

Who you are:

• Experienced in designing and managing SaaS-heavy IT ecosystems in cloud-native environments.
• Fluent in identity and access management, especially Okta (SSO, MFA, SCIM, Workflows).
• Hands-on experience with Atlassian Cloud (Jira, JSM, Confluence) administration and automation.
• Skilled in Python, Bash, or PowerShell, and comfortable working with REST APIs and Terraform.
• Familiar with endpoint management (Kandji, Jamf, Intune) and Zero Trust frameworks (Zscaler).
• Knowledgeable in SOX or ISO 27001 controls with a disciplined approach to documentation and change management.
• Collaborative, curious, and excited to build scalable systems that make life easier for others.

Bonus:

• Certifications in Okta, Atlassian, Google Workspace, Jamf, Zscaler, or related platforms.
• Experience with configuration management and infrastructure-as-code tools (e.g., Terraform, Ansible).
• Jira/Confluence experience for task tracking, documentation, and service delivery.
• Familiarity with cloud platforms like AWS, GCP, or Azure.

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $120,000 and $133,000/year with an expected On Target Earnings (OTE) between $133,000 and $146,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, Braze offers full- and part- time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company.