Software Engineer, Customer Experience

Company details

Description of the offer

About Orb

Orb is on a mission to revolutionize billing infrastructure for the modern era of AI and software. We empower businesses to align their monetization with product usage—whether through seats, consumption, feature limits, or hybrid pricing models. Our developer-first, data-driven approach enables companies to automate their billing processes and adapt their pricing strategies with ease.

With Orb, revenue workflows are seamless for every team: developers love our intuitive API and extensibility, product managers iterate on pricing and packaging faster, finance teams gain fine-grained reporting for revenue recognition, and customer-facing teams build trust through billing transparency. Companies like Vercel, Pinecone, and Replit rely on Orb to power their most critical revenue initiatives.

Backed by $44.1 million in funding from top investors like Mayfield, Menlo Ventures, and Greylock, we’re building a hybrid, in-office culture in downtown San Francisco (3 days/week). Our team thrives on collaboration, focus, and kindness, with a shared commitment to solving high-impact problems for our customers. At Orb, every team member drives meaningful impact, and we’re just getting started.

This is a unique opportunity for an engineer who loves building product and working directly with customers. You’ll alternate between shipping production-ready features and partnering with customers to help them integrate, launch, and succeed with Orb.

You’ll collaborate closely with Customer Success to understand each customer’s goals, guide them through technical setup, and unblock any implementation challenges. Along the way, you’ll write custom logic or tooling to meet customer needs, and then work with the broader Engineering organization to turn those insights into scalable product improvements.

This role is ideal for someone who enjoys solving open-ended problems, moving fluidly between code and customer conversations, and being on the front lines of product feedback and iteration.

In this role, you will

• Serve as a technical advisor during customer onboarding, guiding implementation, and helping unblock complex workflows.
• Build custom integrations or tooling to help customers succeed, then generalize those into core product features.
• Work closely with customers to understand their workflows, identify recurring needs, and help shape the roadmap with real-world insights.
• Contribute across the stack to deliver high-quality product features and improve internal tooling.
• Partner cross-functionally with Engineering, Product, Design, Sales, and Customer Success to drive a great end-to-end experience.
• Improve the efficiency of customer-facing teams by reducing manual work through automation and tooling.

About you

• 4+ years of experience as a software engineer, ideally in a fast-moving or startup environment.
• Energized by combining engineering with hands-on customer interaction, similar to a forward-deployed engineer or solutions architect.
• Comfortable diving into complex technical problems and turning ambiguous needs into working solutions.
• Strong written and verbal communicator, able to clearly explain technical concepts to various audiences.
• Empathetic and user-focused—you care about building intuitive products that solve real problems.
• Versatile across the stack and eager to work with new technologies and domains.
• Motivated by impact and excited to see your work directly help customers succeed.

Orb’s Tech Stack

At Orb, we believe great engineers can learn any stack, so you do not need experience with these specific tools, and we encourage you to apply regardless.

• Frontend: Typescript + React + Tailwind CSS
• Backend: Python
• Datastores: PostgreSQL + Apache Druid+ Clickhouse
• Streaming Platforms: Kafka + Spark Streaming
• Cloud Platform: AWS

Please note: We value in-person collaboration and have built a hybrid, in office culture requiring 3 days per week at our HQ in downtown San Francisco. We see it as a way to achieve our mission faster, in an environment of rapid ideation, strong alignment, and that energy that makes work more fun. Unless specifically noted in the job above, please plan to join us in person in San Francisco.

Benefits

• Excellent medical, dental, and vision insurance – 100% coverage for you and dependents
• Unlimited PTO (with 15 days minimum encouraged), 11 paid holidays, plus one week of time off during the last week of December
• 401k plan
• 16-week paid parental leave with equity vesting
• Commuter stipend
• Catered lunches in the office
• Meaningful equity in the form of stock options

Equal Opportunity Employer

We work with each other day in and day out, and strongly believe that building a diverse and inclusive team is key to our long-term goals and success as a company. We provide equal employment opportunities to all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.

Location of employment

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