Senior Incident Response

About the Role

Gruve is looking for individuals who are ready to assume technical ownership and demonstrate a drive to tackle complex problems, conduct thorough analysis, work with AI workflows, and effectively triage incidents. The role will involve direct, hands-on engagement with customers to spearhead the response and resolution efforts for critical customer operational issues across the globe

Key Responsibilities

• Lead complex Incident Response investigations to determine root cause and remediate issues efficiently
• Develop and refine Incident Response playbooks
• Serve as escalation point for customer issues with our internal sales team
• Ensure compliance with service-level agreements (SLAs) and customer communication expectations.
• Author client deliverables including, after-action reports, lesson learned, tabletop exercise outputs, and compromise assessment findings.

Basic Qualifications

• 6+ years of experience in incident response or a related technical field
• Ability to prioritize multiple projects and meet deadlines
• Excellent communication skills with the ability to brief non-technical stakeholders and leadership during high pressure incidents with clarity and confidence
• Experience in a hands-on technical role functioning as an incident responder or related technical role
• Experience in leading customer engagements and managing the execution of industry best practices
• Deep knowledge conducting incident responses in a cloud environment, on computer networks, in container environments, or on endpoint devices.
• Working knowledge in conducting digital forensic analysis, cyber threat intelligence, or threat hunting.

Preferred Qualifications

• Experience in working at a fast-paced startup or early-stage company
• Experience in building repeatable processes, documentation, and offerings that can be packaged as client-facing services
• Law enforcement background or connections
• Exposure with AI workflows
• Basic scripting for automation
• Relevant certifications

Salary Range