Product Manager

We build CRM software for organizations in the senior care ecosystem. Our product is actively used and beloved by thousands of senior placement advisors today.

We’re expanding our platform with a major new product. This represents a significant next step for the business.

The Role

We’re hiring an entrepreneurial Product Manager to lead discovery, definition, and delivery of this brand-new product from first principles through market launch and iteration.

This role is ideal for a PM who thrives in ambiguity, loves talking to customers, and can translate messy, real-world problems into a clear product vision and an executable roadmap. You’ll work closely with engineering, design, and leadership to bring a new product to life—and then evolve it based on real usage and feedback.

This is not a “feature factory” role. You’ll be expected to own outcomes, not just outputs.

What You’ll Do

Customer Discovery & Insight

• Source and interview prospective customers to understand their needs, workflows, and challenges
• Validate assumptions and uncover opportunities through interviews, research, and feedback
• Synthesize learnings into clear problem statements and priorities

Product Vision & Direction

• Help define the vision, scope, and success criteria for a new product initiative
• Translate insights into a clear, actionable roadmap
• Communicate intent, priorities, and tradeoffs across the team

Execution & Collaboration

• Work closely with engineering to plan and deliver product increments
• Break complex ideas into smaller, testable pieces that can be shipped iteratively
• Write clear requirements and acceptance criteria
• Balance speed, scope, and learning as the product evolves

Launch & Iteration

• Support go-to-market efforts and early customer adoption
• Gather feedback from real-world usage and adjust direction accordingly
• Continuously refine the product based on data and customer insight

What We’re Looking For

Must-Have Qualities

• Experience as a Product Manager working on new initiatives or expanding platforms
• Highly self-directed; able to operate independently without constant oversight
• Strong customer discovery skills and comfort leading conversations with users and prospective customers
• Ability to operate effectively in ambiguous problem spaces
• Clear and concise communicator, especially in writing
• Collaborative approach to working with engineering and design
• Bias toward learning, iteration, and continuous improvement
• Comfort using AI tools to rapidly explore ideas, test assumptions, and accelerate discovery and execution

Nice-to-Have Experience

• Experience launching or expanding products into new use cases or customer segments
• Background in vertical SaaS, services businesses, or regulated industries
• Familiarity with Lean, Agile, or Extreme Programming (XP) practices
• Experience working in startups or small, high-ownership teams
• Comfort using both qualitative insight and data to guide decisions

How You’ll Be Successful in This Role

• You’re curious and thoughtful in how you approach customer problems
• You’re comfortable forming clarity through discovery and iteration
• You balance big-picture thinking with attention to detail
• You build strong working relationships with engineers and stakeholders
• You care deeply about outcomes and customer impact

Why Join Senior Place

• Opportunity to help shape a major expansion of a growing platform
• High ownership and influence over product direction
• Direct exposure to customers and real-world impact
• Calm, flexible, pure-remote workplace
• Collaborative, low-bureaucracy team with strong engineering leadership