Front Office Manager (m/w/d)

They create experiences for our guests. We create experiences for you — as an employer. Why? Because with us, no day is like the other. Never the same, but always exciting. Here, you have the freedom to be who you are or who you want to be. Because individuality matters to us. With equal opportunities and exciting possibilities for everyone. We believe in an inclusive culture where you, as a person, are at the center, and we know that your contribution is essential to our success. That is why success and appreciation go hand in hand with us. We are locally connected — with the city, its culture, and its people. Are you connected with us too?

Job Description

As a Front Office Manager (m/f/d) at The Cloud One Hotels, you will be responsible for leading our Front Office team. In your role, you will serve as a role model for your employees and ensure an exceptional guest experience from arrival to departure. With The Cloud One Hotels, we want to create a place where everyone feels comfortable and welcome — both guests and employees! Your responsibilities include:

• Managing reservations and overbookings, as well as exploring alternative accommodation options when necessary
• Creating work schedules and coordinating vacation plans
• Conducting internal coaching sessions and cross-training, as well as organizing training programs for our Front Office team
• Monitoring expenses and accommodation revenue budgets
• Implementing and maintaining our quality management system
• Taking care of our guests from the welcome at check-in through to check-out
• Gaining cross-departmental insights into new areas of work through collaboration within our multicultural team

Qualifications

Whether you are an experienced hotel professional or looking for a career change, we look forward to meeting you! Personality and hospitality skills are our top priorities. Here, you have the freedom to be who you are or who you want to be, because individuality matters to us. With equal opportunities and exciting possibilities for everyone who wants to grow together with us.

• Education and/or professional experience in hospitality, gastronomy, tourism, or interest in changing careers
• Passion for hospitality and team leadership
• Strong awareness of quality and service orientation
• Open, communicative personality and good command of German and English
• Team spirit and willingness to support across departments
• Motivation to contribute and help position The Cloud One Hotels successfully across Europe