Facebook X Linkedin WhatsApp
Customer Care Representative
Customer Care Representative
Company details
Company: Charlie's Boat & MarineType de job: Remote
Country: England
City: London
Experience: 4 years or more
Company website
Description of the offer
Charlie’s Boat and Marine is a trusted name in marine sales, service, and accessories, dedicated to providing exceptional experiences on and off the water. Our team is passionate about boating and committed to delivering outstanding customer service, expert advice, and top-quality products.
Position Summary
The Customer Care Representative is the first point of contact for our customers — whether in-store, over the phone, or online. This role is responsible for providing excellent service, assisting with inquiries, scheduling service appointments, processing orders, and ensuring every customer leaves with a positive impression of Charlie’s Boat and Marine.
Key Responsibilities
Greet and assist customers in person, by phone, and via email with professionalism and enthusiasm.
Provide information on products, services, parts, and maintenance options.
Manage and schedule service appointments, coordinating with technicians and sales staff.
Process customer orders, returns, and payments accurately and efficiently.
Sponsored ads
Handle customer inquiries, concerns, and complaints with empathy and problem-solving skills.
Maintain customer records and ensure accurate data entry into CRM systems.
Follow up with customers after service or sales to ensure satisfaction.
Collaborate with the sales and service teams to ensure a seamless customer experience.
Stay up to date on company products, promotions, and policies.
Location of employment
How to apply?
Click on the button to get the company email or employment application form.Apply with External Link
More options: Modify job, Delete job
Remember that you do not have to pay to participate in selection processes. Protect yourself from fraud with our Security Tips. If they ask you for money for an application you can Report Job.
Sponsored ads
Follow us on Instagram @publiremote
