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Published 2025-12-16
Type de job: Remote
Country: United States
City: Los Angeles
Experience: 4 years or more
Company website
Apply with External Link
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Technical Support Lead
Technical Support Lead
Company details
Company: DashFuelType de job: Remote
Country: United States
City: Los Angeles
Experience: 4 years or more
Company website
Description of the offer
About DashFuel
DashFuel‘s platform empowers fuel marketers and distributors who are moving fuel ultimately to places like gas stations and construction sites—keeping America running 24/7/365. We provide the latest technology to streamline all of your logistics and operations in one place.
Where we are now:
We are a VC backed startup, we have an excellent product, a tight-knit team, and a strong customer base with high satisfaction. We are looking to scale to the next level by adding strong individual contributors who can help support our ever-evolving operations.
Who we are looking for: You are hard working, hungry, growth-minded, and a self-starter.
What you will do:
- Own the entire DashFuel support ecosystem.
- Provide world-class day-to-day support.
- Field support via help desk, email, phone, and text.
- Triage, troubleshoot and diagnose tickets.
- Answer questions and resolve issues on your own when possible.
- Quickly escalate issues that require further development to the Engineering team.
- Create product development tickets and follow them to completion.
- Proactively identify trends/opportunities for improvement and take initiative to make change.
- Manage and enhance our support motion, knowledge base, and internal documentation.
- Develop SLAs, dashboards, reports, and KPIs for support performance.
- Evaluate and implement support technology.
Qualifications:
- Minimum of 5+ years of work experience in a customer-facing support role, preferably in a B2B SaaS space
- Experience working closely with Product and Engineering teams
- Experience reading logs and debugging APIs
- Strong troubleshooting and problem-solving skills
- Excellent communication skills with technical and non-technical audiences
- Experience with Help Desk software and SaaS products
- Experience with tools like Linear, AI, Google Workspace, HubSpot, and Slack is a plus
- Fuel logistics or oil and gas experience is a plus
- Based in the US – Preferably in the Eastern or Central time zone
- English speaking
What we offer aka the Benefits:
- Competitive salary and equity
- 100% remote company
- Unlimited PTO
- Medical/Dental/Vision insurance benefits
- 401(k) with employer match
- No travel required
Location of employment
How to apply?
Click on the button to get the company email or employment application form.Apply with External Link
More options: Modify job, Delete job
Remember that you do not have to pay to participate in selection processes. Protect yourself from fraud with our Security Tips. If they ask you for money for an application you can Report Job.
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