Lead Product Manager – AI agents

We are looking for a Senior Product Manager to lead Agents, the product area at the core of Adonis automation engine. Agents execute revenue cycle workflows across payer and provider systems using RPA, Voice, and API integrations. This role defines what workflows Agents perform, how they are implemented technically, and how they scale across customers and payer ecosystems.

You will work at the center of our platform, translating complex RCM processes into standardized, reusable automation that drives measurable value for customers. The ideal candidate brings deep RCM domain expertise, strong technical fluency, and a data driven approach to product development.

What You Will Do

Workflow Definition and Standardization

• Define end to end workflows that Agents perform by partnering with RCM experts, customers, and engineers to capture requirements and map business logic.
• Translate customer SOPs and payer processes into reusable and configurable workflow templates that flex across EHRs and payer systems.
• Collaborate with engineering to design orchestration patterns, data flows, and integration layers that enable Agents to operate reliably and efficiently.
• Establish frameworks for workflow standardization across customers to ensure repeatability, flexibility, and alignment with payer processes.

Product Strategy and Platform Ownership

• Own the vision, roadmap, and execution for the Agents product area.
• Define the APIs, configuration models, and platform experience that enable workflows to be deployed, monitored, and managed at scale.
• Drive payer coverage expansion across RPA, Voice, and API modalities while ensuring the right payer mix and redundancy.

Cross Functional Collaboration

• Partner with RCM experts to deeply understand revenue cycle processes and convert them into automation logic.
• Work closely with Forward Deployment Engineers to streamline workflow configuration and integration across customer systems.
• Collaborate with Customer Success and Sales to understand customer needs, prioritize workflow coverage, and align capabilities with business outcomes.
• Serve as a connector between customers, payers, and internal teams to ensure Agents solve high impact and scalable problems.

Data Driven Product Leadership

• Define and monitor KPIs for workflow success, coverage, and customer ROI.
• Partner with Analytics to evaluate workflow performance, identify coverage gaps, and prioritize roadmap investments using data.
• Apply quantitative insights to improve workflow reliability, efficiency, and automation rates.

What You Bring

Must Haves

• 7+ years of product management experience in healthcare technology, RCM platforms, or payer and provider integrations.
• Deep RCM domain expertise including denials, eligibility, prior authorizations, and claims processing from hands on operational experience.
• Demonstrated ability to translate complex operational requirements into scalable workflow automation.
• Strong technical fluency and comfort working with API documentation, data requirements, system integrations, and trade offs across RPA, Voice, and API modalities.
• A data driven mindset with experience defining KPIs, analyzing performance, and making evidence based product decisions.
• Excellent communication skills across technical and non technical audiences including engineers, executives, and customers.

Nice to Haves

• Experience scaling automation coverage across multiple payer portals and modalities.
• Background in RCM operations, workflow design, or healthcare integrations.
• Familiarity with SQL, analytics tools, and API documentation platforms such as Postman or Swagger.
• Experience with EDI transactions including 837, 835, 270 and 271, and 278.