Senior full stack developer founding engineer architect

Company details

Description of the offer

Company Overview

Chappy.AI is building the future of customer engagement – an AI-driven, real-time virtual conversation platform powered by generative video avatars. We’re creating a “human-like” experience that instantly greets website visitors, qualifies leads through intelligent dialogue, and seamlessly routes high-intent prospects to live agents, all without forms or phone calls.

The Business Concept
We’re revolutionizing how businesses engage with customers online by replacing static forms and traditional chatbots with AI-powered video agents that deliver truly conversational experiences. Our platform creates the next evolution of consumer engagement through:

Core Value Proposition
• Instant Engagement: AI video avatars greet visitors the moment they land on a website
• Intelligent Qualification: Natural conversations that gather essential data without friction
• Seamless Escalation: High-intent leads are intelligently routed to live agents in real-time
• Personalization at Scale: ML models tailor conversations, offers, and recommendations individually

Strategic Framework
• AI-Driven Hyper-Personalization: Dynamically adapting experiences for each consumer using real-time behavioral analysis
• Predictive Analytics: Anticipating consumer needs before they articulate them through historical patterns and contextual data
• Emotional Intelligence: Computer vision detects facial expressions and sentiment to adjust tone, content, and recommendations
• Intent & Outcome Scoring: Prioritizing high-value interactions to maximize ROI through ML-driven classification

Target Markets
• Insurance: Auto, health, and life insurance carriers (immediate qualification for quotes)
• Financial Services: Debt consolidation, mortgage lending, financial advisory
• Healthcare: Patient intake, appointment scheduling, care coordination
• Any B2C business requiring high-touch sales qualification and conversion

Why This Matters
• 4x Higher Engagement than traditional forms
• Real-Time Qualification with immediate lead scoring
• Zero Friction – no forms to fill, no calls to make
• Enhanced Conversion Rates through personalized, empathetic interactions
• Unified Communication Platform merging AI and human agents seamlessly

Technical Implementation Highlights
• WebRTC for seamless video transitions between AI and human agents
• Real-time speech-to-text and computer vision for emotional signals
• Adaptive conversation trees that adjust based on user responses
• Context transfer ensuring continuity when escalating to live agents
• Enterprise-grade security with HIPAA/SOC 2 readiness

The Role
We’re seeking our first technical hire – a Senior Full Stack Developer who will architect and deliver our entire platform from the ground up. This is a founding engineer/architect position with significant ownership and the opportunity to shape the technical direction of a revolutionary conversational AI product.

Key Responsibilities
• Design and build the end-to-end system architecture (Next.js/React frontend, NestJS API backend)
• Implement real-time telephony/video integrations (Twilio, Plivo, Convoso, Daily.co)
• Integrate AI services (Tavus, HeyGen, OpenAI) through vendor-agnostic adapter layers
• Set up scalable infrastructure on PaaS platforms (Heroku, Vercel) with autoscaling
• Build CI/CD pipelines for rapid experimentation and zero-downtime deployments
• Ensure security compliance (HIPAA/SOC 2 readiness, JWT/HMAC tokens, TLS 1.3)
• Lead technical strategy and mentor future team members

Required Experience
• 5+ years building production-grade applications with Next.js/React and Node.js
• Strong expertise with Redis session stores, PostgreSQL, and message queues (RabbitMQ)
• Hands-on experience with telephony APIs (Twilio/Plivo) and real-time WebRTC
• Proven track record with PaaS platforms (Heroku, Vercel) and “scale-to-zero” architectures
• Experience with observability tools (Datadog, Sentry) and structured logging
• Security best practices (JWT/HMAC, TLS, encryption-at-rest)

Ideal Candidate
• Can work independently as the sole technical resource initially
• Comfortable with ambiguity and rapid iteration in a startup environment
• Strong communication skills to work directly with founders
• Experience with AI/ML integrations is a plus
• Leadership experience or tech-lead background preferred
• Spanish language support experience is beneficial

Technical Environment
• Frontend: Next.js, React, Shadow DOM, Vercel Edge Functions
• Backend: NestJS, Node.js, REST & WebSocket APIs
• Infrastructure: Heroku Dynos, Redis, PostgreSQL, RabbitMQ
• Integrations: Twilio, Plivo, Convoso, OpenAI, Tavus, HeyGen, Daily.co
• Analytics: Amplitude, Google Analytics
• Monitoring: Datadog, Sentry

What We Offer
• Founding engineer equity stake
• Opportunity to build a category-defining product from scratch
• Direct collaboration with founders
• Remote-friendly position
• Competitive compensation based on experience

Location of employment

How to apply?