Support Engineer

Support Engineer

Company details

Description of the offer

About Noyo

The benefits ecosystem is foundational to the health and financial security of millions, yet the technology that powers it is often fragmented, complex, and decades old. This creates massive inefficiencies for the insurance companies, brokerages, and software providers who manage this critical part of our economy.

At Noyo, we are building the modern infrastructure for a new era of benefits. We provide the AI-powered tools and software infrastructure that allow our partners—from legacy insurance carriers to the newest ben-admin startups—to modernize their businesses, operate with speed, and offer seamless experiences to their customers. If you are passionate about using technology to solve complex, real-world problems with massive impact, Noyo is the place for you.

At Noyo, we believe the best ideas shine through when we’re together. Headquartered in San Francisco, we balance the energy of in-person collaboration with the flexibility to support work-life integration. Our required in-office days are Tuesday and Wednesday, creating opportunities to connect and make magic for our users as a team. If you thrive in an environment where in-person interactions drive impact, we’d love to hear from you.

What You’ll Be Responsible For

• Fulfillment at Noyo is responsible for building products to monitor, measure, and process Noyo’s core work items including Member Snapshots, Group Connection Requests, and Discrepancies in an accurate and timely manner. You will be a core part of the team that delivers on these items to our customers.
• Your primary responsibility will be delivery of our core work items for customers while identifying opportunities for automation, implementing solutions leveraging AI as much as possible, and continuously improving processes.
• Building and iterating on AI-powered tools and automations to address pain points and take advantage of improvement opportunities

What You’ll Be Collaborating On

• You will be embedded with our engineering team that manages fulfillment, collaborating with your teammates to design solutions, review code, and improve the product
• You will work closely with our product and operations teams to understand our workflows and design product improvements and automation opportunities that leverage AI within those workflows.
• You will work with our customer-facing teams to triage and resolve high-priority, high-visibility issues for our customers.

What Experience You’ll Need

• Experience working or experimenting with AI tooling like ChatGPT and/or AI model APIs (OpenAI, Anthropic, Gemini, etc.)
• Strong SQL skills to investigate specific issues as well as the ability to write queries and identify trends and patterns in application data.
• 1–2 years of experience scripting (preferably in Python) or a CS degree or completion of a programming bootcamp.
• Ability to read and understand code written in Python or a comparable programming language.
• Minimum of 3 years of support engineering experience (or similar technical support role).

What We Can Teach You

• You do not need direct experience working with our exact data stack (PostgreSQL, and BigQuery) if you have experience with a similar modern tech stack.
• You do not need direct experience working with benefits and/or insurance data, but should have experience working with complex and sensitive application data.

Location of employment

How to apply?