Client Overview:

Join a dynamic and growing leader in the renewable energy and electrical solutions industry, serving the thriving Queensland market. This established company is at the forefront of sustainable energy solutions, helping Australian homeowners embrace solar technology while providing comprehensive electrical services. With a strong focus on growth and customer service excellence, they’re investing in modern systems and processes to scale their operations effectively.

Job Description:

Take on an exciting dual role where you’ll drive business growth through appointment setting while supporting critical administrative operations. Using cutting-edge tools like Monday.com, you’ll be the key liaison between potential customers and our solar/electrical experts. This position offers the perfect blend of customer interaction and operational support, with flexible hours and the opportunity to grow into a full-time role. You’ll work with a forward-thinking Australian team that values initiative and provides the tools needed for success.

Responsibilities:

• Connect with residential prospects through professional outbound calls to schedule consultations

• Manage and optimize the company’s Monday.com CRM system

• Handle calendar management and coordinate appointments efficiently

• Process customer invoices and maintain accurate financial records

• Manage automated email sequences and follow-up communications

• Support CRM workflow optimization and automation setup

• Provide input on process improvements based on customer interactions

• Maintain detailed records of all prospect communications
• Assist with administrative tasks during non-calling periods

• Proven experience in appointment setting or cold calling, particularly in residential markets

• Strong proficiency with CRM systems, especially Monday.com or similar platforms

• Excellent English communication skills with clear pronunciation

• Experience with VoIP phone systems and automated dialers

• Strong administrative capabilities including calendar management

• Basic understanding of workflow automation and process optimization

• Ability to work independently and manage time effectively

• Professional demeanor and customer service orientation

• Flexibility to work during Australian business hours

• Previous experience in a remote work environment preferred
• Comfort with learning new software systems and technologies

• Permanent work from home

• Immediate hiring

• Steady freelance job