Staff Product Manager – FinTech & Ops

Staff Product Manager – FinTech & Ops

Company details

Description of the offer

You will be the product leader for high-impact FinTech & Ops initiatives that drive efficient growth across Faire’s marketplace through financial technology and the enablement of our operational teams. As an L5 Staff PM you’ll own product strategy and delivery for payments and financial infrastructure, decision-making tools and frameworks in the areas of risk, identity and underwriting, customer support, returns and resale flows. You will also look after the shared technology and experimentation infrastructure that ties them together. Your job is explicitly dual-mandate: First, you’ll empower our operational teams to reduce cost by expanding automation while maintaining or improving customer experience. At the same time, you’ll redeploy those gains into growth by improving policies, reducing friction in information collection and deploying human resources towards the most complex cases (capital, curated experiences, high-touch recovery). You will be managing a portfolio of bets, operate at the intersection of finance, ops and CX, run rigorous experiments that trade off efficiency vs. growth and drive high single digit improvements in annualized contribution profit.

What you’ll do

• Own roadmap & outcomes. Define a 6–12 month roadmap balancing efficiency experiments across the portfolio (payment routing, customer support contact rate reduction, Identity auto-decisioning, returns economics) with growth investments (capital pilots, curated onboarding, premium phone support) and platform investments to make our operational teams more effective at self- serving during iteration. You’ll be accountable for high single digit % Contribution Profit uplift.
• Design and run experiments. Lead rigorous A/B, cohort and holdout experiments with pre-specified success criteria that measure CP, CX risk and incremental GMV/LTV.
• Lead decisioning product work. Co-own returns/ markdowns, underwriting and IDV policy design, payment routing rules, limit adjustments. Deliver low- latency decision APIs, deterministic rulesets + ML integrations, and recoverability controls.
• Improve payment economics. Execute multi-provider routing and adoption of lower-cost payment rails (e.g., bank transfers) to reduce fees and free-up margin for growth investments.
• Expand self-solve modalities in support. Reduce contact rate without harming customer satisfaction by expanding the availability and effectiveness of our virtual assistant for customer support. Empower operational teams to drive iteration and improvement with limited engineering bandwidth.
• Scale returns & resale economics. Redesign and implement improved returns policies, partner on liquidation/resale flows, and recover margin to fund growth.
• Be the voice of tradeoffs. Use a documented rubric to decide when to automate vs. invest in human-driven growth; when to build vs buy technology; where to invest across the portfolio; how to manage growth vs efficiency investments. present tradeoffs and data-driven recommendations to senior leadership.

Collaboration & Stakeholder Management

• Collaborate across a broad base of senior stakeholders across key operational and product teams: Finance (payment economics, capital funding), Risk & Legal (underwriting guardrails, compliance, identity verification), CX (virtual assistant quality and adoption), Operations & Fulfillment (returns/resale flows), Engineering & Data Science (platform, models, instrumentation), Design/ UX (user experiences around contacting operational teams, self solving and inputting key information), Product Marketing (capital rollouts, customer touchpoints).
• Empower operational teams to drive impact in their respective areas through systems that allow them to iterate on launches without needing consistent support from the product development organization
• Represent the product development organization in key operational forums across the company (e.g. reserve setting meeting, Operations business reviews).

Qualifications and Competencies

Required

• Experience: 8+ years product management experience; prior Staff or equivalent senior PM experience preferred.
• Domain: Demonstrated experience on marketplace products and financial technology (payment processors, routing strategies, merchant economics, or customer/merchant capital programs).
• Operational focus: Demonstrated track record of excelling in working with operational teams such as finance, payments, underwriting/IDV, risk/recovery or operations products – both as users and partners.
• Analytical excellence: Deep comfort with experiment design (A/B, holdouts), causal inference, cohort analysis, and metric attribution; ability to translate analysis into product decisions.
• Cross-functional leadership: Proven ability to lead complex, cross-org initiatives and influence senior stakeholders (Finance, Risk, Legal, CX, Ops, Eng).
• Outcome orientation: Track record of shipping products tied to measurable business outcomes (contribution profit, GMV, LTV, cost-to-serve).
• Cross-Functional Partnership: Track record of partnering effectively with Design, Research, Data, and Engineering to bring elegant, performant solutions to market.
• Customer Centricity: Passionate about understanding user needs, behaviors, and decision-making processes to design products that create measurable customer and business value.
• Influence & Communication: Exceptional communicator and collaborator, able to influence across technical and creative disciplines and align diverse stakeholders from peers to executives around a shared vision.

Preferred

• Portfolio management: Experience managing and prioritizing acrossportfolios of different products.
• Machine learning / automation: Experience with machine learning/ artificial intelligence.
• Warehousing experience: Familiarity with B2B marketplace flows, returns/resale flows, or logistics.

Salary Range

San Francisco, CA: the pay range for this role is $215,500-296,500 per year.

This role will also be eligible for equity and benefits. Actual base pay will be determined based on permissible factors, including transferable skills, work experience, market demand, and primary work location. The base pay range provided is subject to change and may be modified in the future.

Location of employment

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