Site Reliability/ DevOps Engineer

Company details

Description of the offer

Plenful is on a mission to transform healthcare operations from the inside out. Fresh off our $50M Series B and backed by Notable Capital, Bessemer Venture Partners, TQ Ventures, Susa/Kivu Ventures, and other leading investors, we’re building the category-defining AI workflow automation platform that healthcare teams rely on to operate smarter, faster, and more efficiently. Our technology empowers healthcare operators across hospital and health systems, pharmacies and payors to eliminate manual work, reduce administrative burden, and improve compliance, all while unlocking critical revenue to fund programs for their in-need patient populations.

Built by healthcare operators for healthcare operators, Plenful is driven by a deep understanding of the challenges facing today’s care teams. We’re passionate about equipping healthcare workers with world-class tools that deliver real, measurable impact, and we’re proud to serve 60+ leading health systems across the country. If you’re excited to help shape the future of healthcare, we’d love to meet you.

About the role
Plenful is looking for an exceptional Backend Engineer who is a generalist in DevOps, Site Reliability Engineering (SRE), and Infrastructure. At Plenful, we believe that backend systems, infrastructure, and deployment processes are essential to scaling a successful platform. As a Backend Engineer, you will be collaborating with other engineers to build reliable, scalable systems from end to end, ensuring our platform is optimized for growth and performance.

What you’ll do

• Design & refine alerting systems to detect anomalies and performance bottlenecks.
• Define observability standards focused on reliability, latency, and customer impact.
• Investigate performance issues across infrastructure, application, and database layers.
• Develop and maintain CI/CD pipelines for secure, efficient, and stable deployments.
• Manage infrastructure as code using tools like Terraform for scalable, resilient environments.
• Optimize data systems (e.g., Postgres, OpenSearch) for performance and integrity.
• Ensure high availability through incident response, root cause analysis, and reliability improvements.
• Support security & compliance tasks such as patching, audits, and vulnerability management.
• Participate in on-call rotations to respond to and resolve production incidents swiftly.

What we’re looking for

• 5+ years of experience in backend engineering, DevOps, or SRE.
• 5+ years of hands-on experience with AWS, containers, and related services.
• Experience with relational and non-relational databases (e.g., Postgres, OpenSearch).
• Proficient in Python; skilled in scripting and backend service development.
• Experience with infrastructure as code (e.g., Terraform).
• Strong grasp of CI/CD, containerization, and cloud-native applications.
• Skilled in observability tools (e.g., Prometheus, Grafana, CloudWatch).
• Proven track record of building and operating end-to-end systems; focused on uptime and reliability.
• Solid understanding of networking, security, and scalable system design.
• Experience using LLM tools (e.g., ChatGPT, GitHub Copilot, Cursor).
• Startup and/or healthcare tech experience is a plus.
• Bachelor’s degree in Computer Science or related field.

Location of employment

How to apply?