Product Manager, Business Scalability

Company details

Description of the offer

GlossGenius is building an ecosystem enabling entrepreneurs to succeed. We empower small business owners to focus on being creators, not admins, by offering a range of business management tools including booking and scheduling, marketing, analytics, payment processing and much more.

Over 100,000 small business owners have chosen to rely on GlossGenius every day to run their entire set of business operations. Joining its powerful, intuitive platform with its vibrant, distinguished brand, GlossGenius is the ideal combination of a fintech, SMB software, and consumer company all in one.

About the Role

GlossGenius has been empowering independent entrepreneurs in the beauty, health and wellness space to follow their dreams and successfully grow their businesses. As an AI-first company, we’re redefining what’s possible for small to large business owners by solving complex problems through innovative technology that puts intelligence at the center of everything we build.

As we continue to scale, we’re strengthening our Product Team to enhance the foundational experiences that drive success for our users. As a Product Manager on the Business Scalability Team, you will help build the future of scalable excellence through products and platforms that empower and protect our professionals, supercharge internal teams, and transform cost centers into competitive advantages. This work ensures our platform is frictionless, enables smooth internal operations, protects against abuse and fraud, and empowers our internal teams to support customers effectively.

You will think creatively about how to leverage AI and emerging technologies to build intelligent systems that scale effortlessly. You will define product priorities and partner closely with engineering, design, and cross-functional stakeholders to build robust, innovative solutions that safeguard the user experience and strengthen platform integrity.

You must be commutable to our NYC headquarters and will operate in a hybrid environment with 2 days per week in the office (Tuesdays & Thursdays).

What You’ll Do

• Drive end-to-end product execution—from zero to one to scale—bringing customer facing experiences, new internal tools and trust & safety systems from concept to launch with urgency and precision.
• Own and prioritize the roadmap, balancing external customer needs with internal team needs, operational efficiency, and platform integrity with broader business impact.
• Move fast and build. Rapidly test, iterate, and deliver high-quality tools and systems.
• Think creatively about problems and explore innovative approaches, including AI-powered solutions, to build smarter, more scalable systems that reduce manual effort and increase efficiency.
• Deeply understand operational workflows, customer support pain points, and trust & safety risks to proactively identify opportunities and mitigate threats.
• Partner cross-functionally with Design, Engineering, Ops, Risk, Sales, and Support.
• Set ambitious goals and define clear success metrics. Analyze outcomes, gather feedback, and refine quickly to maximize impact.
• Own the narrative. Communicate priorities, decisions, and learnings with clarity and influence—from leadership to internal tool users on the frontlines.

What We’re Looking For

• 3+ years of product management experience, ideally within SaaS or startup environments; bonus for experience with internal tools and/or trust & safety platforms
• Strong ownership mindset – you take full accountability for outcomes, drive projects forward with minimal oversight, and proactively solve problems before they become blockers
• Creative problem solver who thinks beyond conventional solutions and explores innovative approaches to complex challenges
• Curious and AI-forward – actively explores how to leverage AI and emerging technologies to solve customer and operational problems; stays informed on industry trends and experiments with new tools
• Impact-oriented with execution rigor – focused on delivering meaningful business outcomes while maintaining high quality standards and attention to detail throughout the product development process
• Demonstrated ability to drive features from concept to launch, partnering closely with design and engineering to execute with quality and speed
• Solid product intuition with the ability to understand user needs, identify opportunities, and contribute to the product vision
• Passionate about empowering independent business owners; brings empathy and a customer-first mindset to everything they build
• A clear, concise communicator who can work effectively with cross-functional partners and build alignment across the team

Benefits & Perks

• Flexible PTO
• Competitive health & dental insurance options, with premiums partially covered by GG
• Fertility and adoption benefits via Carrot and Kindbody
• Generous, fully-paid parental leave policy
• 401k benefit – employees are eligible to contribute starting day 1 of employment
• Professional Development – employees receive a yearly stipend for approved learning and educational-related expenses
• Pre-tax commuter benefits
• Dependent Care FSA
• Home office stipend
• Team Bonding: As a distributed team, being able to build meaningful bonds both virtually and in person is incredibly important to us! We are constantly evaluating how we accomplish this and currently, teams are given opportunities to gather in person throughout the year.

*The starting base salary for this role in New York is between $155,000-$180,000 + target equity + benefits. The base salary offered is dependent upon many factors including skills, experience, location, and education. The base pay range is subject to change and may be modified in the future. *

At GlossGenius, we celebrate our differences and are committed to creating a workplace where all employees feel supported and empowered to do their best work. We believe this benefits not only our employees but our product, customers, and community as well. GlossGenius is proud to be an Equal Opportunity and Affirmative Action Employer.

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