Operations Associate

Operations Associate

Company details

Description of the offer

We’re looking for independently driven and detail-oriented individuals to join our team in Clinical Operations. In this role, you’ll be at the heart of our clinical workflows, ensuring seamless care coordination, optimizing processes, and driving data-backed improvements. You’ll work closely with our Clinical, Product, Care, and Data teams to enhance provider support and improve patient outcomes.

What You’ll Do

• Optimize clinical workflows by identifying inefficiencies, implementing solutions, and continuously improving care coordination.
• Analyze performance data using SQL and other tools to track provider KPIs, surface key insights, and drive data-informed decisions.
• Collaborate cross-functionally with Clinical, Product, Care, and Data teams to develop strategies that enhance patient and provider experiences.
• Act as a key liaison for providers, ensuring their concerns are addressed, feedback is gathered, and workflows are streamlined.
• Support innovation in care delivery, researching best practices and industry trends to help shape Mochi’s clinical roadmap.
• Manage and update provider content, including communication, training resources, and
• workflows
• Foster a team-first mindset: humility, collaboration, and partnership are key

Who You Are

• 0 – 2 years of experience
• Bachelor’s Degree in STEM or related field
• Comfortable working full-time, in-office in our downtown San Francisco office.
• Exceptional written and verbal communication skills—know how, when, and what to communicate with confidence and clarity
• Experience working across teams and building relationships with both internal and external stakeholders
• Analytical and detail-oriented, with a proactive approach to solving problems.
• A strong communicator who thrives in a fast-paced, collaborative environment.

Life at Mochi

At Mochi, we believe your best work happens when you feel your best—so we’ve designed an environment that fuels your creativity, supports your growth, and makes every day exciting.

 Daily Meals and Espresso Bar – Breakfast, lunch, and dinner every weekday. Our on-site barista keeps the espresso and matcha flowing all day

 Pre-Tax Commuter Perks – Save on transit and parking through pre-tax commuter benefits

 Top-of-Market Compensation – We offer competitive salaries along with generous equity packages so you can share in the success you help create

 Profitable and Rapid Growth – We’re scaling fast, with financial discipline and long-term vision. No VC constraints, just sustainable momentum and smart decisions

 High-Impact Work – Help shape the future of digital healthcare. Your work here directly improves lives and scales nationwide

‍ World-Class Team – Collaborate with teammates from Tesla, SpaceX, Citadel, Harvard, IIT, and more. We value excellence, humility, and empathy in equal measure

✨ Comprehensive Benefits – 401(k) with match, generous time off, life insurance, and high-quality medical, dental, and vision plans

 Mochi Health Membership – We cover your monthly subscription fee so you can experience the same care as our patients (medications not included)

Time to Recharge – Enjoy unlimited PTO, generous company holidays, and true flexibility. We trust you to take the time you need to rest, reset, and thrive

Wellness First – From weekly mindfulness sessions to group workouts and fitness perks, your physical and mental health are top priority

 Team Socials and Community – We make time to connect through regular socials, happy hours, and spontaneous events. Our stocked kitchen doesn’t hurt either

 Downtown SF HQ – Our San Francisco office is just steps from BART, Muni, and great food. It’s designed for deep work and casual collaboration

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The base salary for this full-time position ranges from $100,000 to $150,000, in addition to equity and benefits. The salary range listed in each job posting represents the minimum and maximum targets for new hire salaries across all locations. Actual compensation within this range is determined by various factors, such as job-related skills, experience, relevant education or training, and location.

Location of employment

How to apply?