Founding Designer

Company details

Description of the offer

Why you should join us

Tandem is a generational opportunity to rethink how we bring new therapies to market, and our path to doing so is significantly de-risked – we have:

• Exponential organic growth: We have product-market fit and are growing rapidly through word-of-mouth. Tandem supports thousands of patients every day, is doubling doctor users every quarter, and is working with the largest biopharma companies in the world.
• An AI-first business model: Our approach is distinctly enabled by AI, but our business will get stronger (not commoditized) as foundation models improve. We are building durability through two-sided network effects that will compound over time.
• Top tier investors: With the traction to support conviction in our model, we raised significant funding from investors (including Thrive Capital, General Catalyst, Bain Capital Ventures, and Pear VC) to build an exceptional team of engineers and operators.

Our number one priority is scaling to market demand. We are looking for individuals who are high horsepower, high throughput, and hyper resourceful to help us increase capacity and grow. We move fast and need to move faster.

All full-time roles are in person in New York. You can learn more about working with us in the last section of this page.

About the role

We are looking for a Founding Designer to establish our Design function and be a strategic partner across the business, reporting directly to our CEO. You will guide how Tandem is built for, experienced by, and communicated to our broad range of stakeholders, ensuring we are optimizing for growth and impact. While product will be your primary focus, this role requires comfort overseeing the development of our brand and presence online and in the real world. You will own all aspects of design and be responsible for the scope and timelines of both internal projects and external support.

Tandem’s brand and product design needs are a unique combination of challenges—we are building for a wide variety of users, from patients with Alzheimer’s to leaders at companies like Pfizer, aiming to create consumer-grade experiences in an esoteric space. We are committed to investing in design, and we are looking for someone to push our thinking.

If you join, you will:

• Lead design and user experience for our full company surface area, including:
  • Consumer- and provider-facing applications (external) and user support experiences.
  • Tools for our team and outsourced staff (internal), including integration of AI features.
  • Public website and landing pages for consumers, providers, and enterprise partners.
  • Branding and marketing initiatives, including both digital and print materials (and merch!).
• Prioritize, scope, and spearhead individual design projects—this means establishing design patterns, building out low- and high-fidelity designs, prototyping, and supporting launches.
• Facilitate user research to ensure we deeply understand our users’ needs and pain points.
• Participate actively in client engagements, working directly with customers to understand requirements and deliver innovative solutions.
• Establish and improve the design systems, processes, and tools that will allow us to scale our product surface area and brand over time.
• Determine when and how we should build out our design team and use external resources
• Work closely with the rest of our team and CEO to make business decisions as we balance speed of growth and long-term profitability.

We’ll be most excited if you have:

• 5+ years of software product design experience at tech companies and/or digital product agencies
• Compelling examples of designing data-rich user experiences that abstract complex workflows
• Impeccable visual/interaction design skills and taste
• Experience working with software engineers to build and ship software (technical background is preferred)
• Strong written and verbal communication that allows you to be an effective participant in both internal debates and external relationships
• Track record of moving quickly, finding shortcuts, and going to unreasonable lengths to deliver on goals
• High NPS with your former teammates

This is a list of ideal qualifications for this position. If you don’t meet every single one of them, you should still consider applying! We’re excited to work with people from underrepresented backgrounds, and we encourage people from all backgrounds to apply.

Working with us

Tandem is based in New York, with our full team working out of a beautiful and spacious office in SoHo.

We run as a high-trust environment with high autonomy, which requires that everyone is fully competent and operates in line with our principles:

• Commit to audacity.“Whether you think you can, or you think you can’t – you’re right.”
• Do the math. Be rigorous, assume nothing.
• Find the shortest path. Use hacks, favors, and backdoors. Only take a longer road on purpose.
• Spit it out. Be direct, invite critique, avoid equivocation – we want right answers.
• Be demanding and supportive. Expect excellence from everyone and offer help to achieve it.
• Do what it takes to be number 1. We work hard to make sure we win.

We provide competitive compensation with meaningful equity. Everyone who joins early will be a major contributor to our success, and we reflect this through ownership and pay.

We also provide rich benefits to ensure you can focus on creating impact:

• Fully covered medical, vision, and dental insurance.
• Memberships for One Medical, Talkspace, Teladoc, and Kindbody.
• Unlimited paid time off (PTO) and 16 weeks of parental leave.
• 401K plan setup, FSA option, commuter benefits, and DashPass.
• Lunch at the office every day and Dinner at the office after 7 pm.

Our salary ranges are based on paying competitively for our company’s size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Tandem (for full-time employees). Individual pay decisions are ultimately based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity.

Tandem is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.

Location of employment

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