Forward Deployed Engineer

Company details

Description of the offer

Strada is reimagining how people interact with insurance companies, one conversation at a time. We build voice-first AI agents that turn clunky, frustrating phone experiences into fast, helpful, and human-like conversations.

Our agents talk to real customers every day: helping them get quotes, make payments, renew policies, and solve problems without waiting on hold. Behind the scenes, we’re combining LLMs and insurance-specific data to deliver outcomes.

We’re already live with major carriers, MGAs, and brokerages, and scaling fast. The impact is real: shorter call times, happier customers, and thousands of hours freed up for human teams to focus on what matters most.

Based in San Francisco, Strada is backed by Y Combinator, top VCs and operators from Deel, PagerDuty, Sardine and many more.

Why Insurance?

Insurance quietly powers the global economy. It helps businesses stay open, families recover from disasters, and entire industries manage risk. If a factory burns down or a hurricane hits, insurance is what gets things moving again.

But the way insurance operates hasn’t changed in decades. Many frontline workflows still rely on phone calls and legacy systems. We’re building AI that plugs into those workflows and makes them radically faster, smarter, and more efficient.

The role

We’re looking for a Forward Deployed Engineer to help bring this AI to life in production. You’ll work closely with customers to understand their operations, then design and deploy voice agents that drive real business outcomes.

This role blends technical execution with product thinking, prompt design, and hands-on problem solving. You’ll own everything from API integrations to conversation flows to customer onboarding.

What you’ll do

• Work directly with insurance carriers, MGAs, and brokerages to understand their processes.
• Deploy and voice AI agents by designing conversation logic and integrations with third-party systems.
• Debug edge cases based on live transcripts and performance data.
• Translate customer problems into product insights and help shape the roadmap.

What you’ll need

• 2+ years of relevant, post-college work experience.
• Strong problem-solving skills and enthusiasm for addressing technical challenges involving data systems, cloud infrastructure, and API integrations.
• A customer-first mindset with strong communication skills, explaining technical concepts clearly to diverse audiences.
• Thrive in fast-moving, high-ownership environments.

Nice to have

• Previous experience with prompt engineering or working with AI/LLM-based platforms.
• Familiarity with TypeScript, React, and Node.js
• Prior experience in industries such as insurance, fintech, or similarly regulated sectors.
• Experience as an early-stage startup engineer or founder.

What we offer

• Competitive salary & meaningful equity
• Employee-friendly equity terms (restricted stock, early exercise)
• Macbook Pro, 4K display and all the accessories
• Health, dental & vision insurance
• Regular team events & offsites

Why Strada?

• Join a small, energetic, in-person team
• Build real-world AI that’s already saving customers hundreds of hours
• Transform a $1T+ industry that touches nearly every household and business
• Help shape the future of human-AI collaboration in critical business processes

About the interview

1. 20 min intro call
2. 45 min behavioral screen
3. 120 min agent building interview
4. 60 min technical screen

Location of employment

How to apply?