Customer Success Manager

Customer Success Manager

Company details

Description of the offer

Laasie partners with hotels to power loyalty in a more relevant way via AI x Instant Gratification. Today’s loyalty programs offer the exact same thing as their competition – points. Laasie’s loyalty solution is a departure from everyday loyalty programs. No points, no waiting for qualification. Just simple, immediate benefits to make the guest experience more memorable, personal, and rewarding.

It’s an exciting time for our growing team of 40: we’ve raised a strong fundraising round from strategic investors, have a solid technology team, have achieved transformative results for our hotel partners and are looking to grow exponentially. We are looking for a Customer Success Manager that is excited to make an impact on the company’s growth.

Learn more about Laasie: https://laasie.ai/

Primary responsibilities:

• Deliver value and customer satisfaction through all stages of the customer lifecycle from onboarding through growth and renewal
• Build and nurture relationships with clients, hoteliers and travel partners
• Launch Laasie’s products on clients’ websites
• Help customers define, achieve, and exceed KPIs based on their business needs and desired outcomes with our platform
• Work with customers to identify growth opportunities to expand Laasie’s footprint within their organizations
• Monitor adoption trends, share best practices, and work with customers to optimize their usage of Laasie
• Present effective business reviews to customers including analyzing and interpreting performance data, and providing optimization recommendations and client facing reports
• Be the voice of the customer within Laasie, collaborating with our product and tech teams to improve the customer experience
• Maintain a positive, empathetic and professional attitude toward customers at all times
• Able to resolve conflicts while maintaining calm and professional demeanor

What you bring to the table:

• Bachelor’s degree in Business or related field
• Demonstrated analytical, relationship-building, communication, and strategic problem solving skills
• 2+ years of industry/account management experience
• Ability to manage the challenge of juggling multiple accounts while providing excellent client service
• Great time management and organizational skills
• Great attention to detail
• Great with people – ability to work with internal and external teams and a passion for customer success
• Experience in the hotel industry/hospitality a plus

Location of employment

How to apply?